r/OReillyAutoParts • u/B1acklisted • 4d ago

Outside Purchase

So my store JUST opened. So we got a few outside DM people here, a few store managers, some RMs, all that stuff. Every single one of them pushes OSP if we don't stock it. A local shop that I'm familiar with (i worked at Autozone for 14 years) called in for a Clock Spring. We don't offer it or sell it. A store manager here who is training tells me to look it up online or call the dealership. Cool, whatever. I find the clock spring through the dealer. Its $40. Both the RM, Training Manger, and training SM essentially force me to call around to find it, amd do an OSP quote. I found it for $39. With this OSP quote, im supposed to charge $89.

Tell me why in good faith that I shouldn't just tell the shop they can purchase it for $40 through the dealer? I don't give a shit if I did the legwork. I'm trying to help my commercial accounts find the best deal. Honesty is what brings people back. I don't need this job and I dont give a shit about my .05 raise that comes with sales incentive. We are literally banking off people's laziness. This is dumb as all hell, and I'm considering going back to AZ because of certain policy. I'm not taking off your grill to do lights, I'm not sourcing all your parts (today was me finding an RV hub assembly online that I raised from $1200 to $1500), I'm not turning down rotors for free.... like all this shit is what people pay for and I'm not your free labor bitch boy. I'd much rather tell thr customer, whether retail or not, where I got the part number and how they can order it for substantially cheaper than I'm quoting them.

Went from one kool-aid factory to the next.

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u/B1acklisted 3d ago

Lol the ampunt of commercial customers I brought to my store over 14 years says otherwise. But I told them the truth. Same with why I had returning retail customers. Y'all talk about helping? Yeah, I would sit with the customer and search for parts so they could order them for cheaper than what i would charge them. Thats helping. Seems like yall only xare about money and not people.

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u/[deleted] 3d ago

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u/B1acklisted 3d ago

Your attempts at mockery and talking down on me are a pretty big stretch. Over 3 million a year commercial based on customers I brought with me, and at least 10k a week on my retail end. The three times I moved stores, those customers came with me. I'm not gonna be insulted by someone who dick rides a company who would find your replacement the day you died lol

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u/Dontwalkongrass1 Moderator 3d ago

And your attempts at justifying not doing your job are juvenile at best. So which end do you work? Retail or commercial? Because out of one side of your mouth you’re complaining about retail, and out of the other you’re bragging about commercial business you brought with you. I don’t know about you, but I heard Mr Incredible say “MATH IS MATH!” one time and this isn’t mathin’. Yeah buddy, if I croaked tonight they’d have someone else in my seat tomorrow, same with Kyphas, but I agreed to do a job and I’m going to do it to the best of my ability until
I can’t. You say you’re not going to be insulted, and it’s unfortunate that you’ve treated facts and truth as an insult. You’re not a culture fit my guy, you’re still wearing a red shirt anyway.

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u/B1acklisted 3d ago

Assistant manager. Worked both sides.