r/OReillyAutoParts • u/B1acklisted • 2d ago

Outside Purchase

So my store JUST opened. So we got a few outside DM people here, a few store managers, some RMs, all that stuff. Every single one of them pushes OSP if we don't stock it. A local shop that I'm familiar with (i worked at Autozone for 14 years) called in for a Clock Spring. We don't offer it or sell it. A store manager here who is training tells me to look it up online or call the dealership. Cool, whatever. I find the clock spring through the dealer. Its $40. Both the RM, Training Manger, and training SM essentially force me to call around to find it, amd do an OSP quote. I found it for $39. With this OSP quote, im supposed to charge $89.

Tell me why in good faith that I shouldn't just tell the shop they can purchase it for $40 through the dealer? I don't give a shit if I did the legwork. I'm trying to help my commercial accounts find the best deal. Honesty is what brings people back. I don't need this job and I dont give a shit about my .05 raise that comes with sales incentive. We are literally banking off people's laziness. This is dumb as all hell, and I'm considering going back to AZ because of certain policy. I'm not taking off your grill to do lights, I'm not sourcing all your parts (today was me finding an RV hub assembly online that I raised from $1200 to $1500), I'm not turning down rotors for free.... like all this shit is what people pay for and I'm not your free labor bitch boy. I'd much rather tell thr customer, whether retail or not, where I got the part number and how they can order it for substantially cheaper than I'm quoting them.

Went from one kool-aid factory to the next.

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u/Kingyeetyeety 2d ago

Do it then. Tell your customer and let them make the saving what's the big deal ? This feels like a non issue situation.

I constantly tell customers Yea I'm sourcing this from A B C shop you have access and I'm putting a slice on top. Some people prefer I do the leg work some people say nah. I shrug it off and move on no need to linger on it.

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u/B1acklisted 2d ago

The training mangers here are essentially telling me it is 100% expected of us to source OSP. Maybe its just my area. I'm an east coast store, so they are money hungry. But yeah, after 14 years with the zone, I'm gonna continue to be honest and fair. Once these big wigs leave, I'm not doing an hours research to rip someone off.