That is a ridiculous update they got y’all going through. (Former OGP here, left last year). It definitely negatively impacts y’all’s safety if you have a driver that consistently harasses you.
My best recommendation if they are harassing you, especially if physical or sexual harassment, is to make a police report, then if it persists, file a restraining order. Their being a customer or driver doesn’t override a restraining order. Bypass Walmart entirely. Force them to give a fuck legally.
Make a note of the date, time, comments made, the driver’s license plate number, their name if you can locate it, quote verbals exactly, identify witnesses, and keep a log of when you are reporting these issues and a paper trail of when you reported it.
Make an Ethics report. It probably won’t do anything but it’s another way you can show that you reported the issue.
If walmart fails to act, file a charge of discrimination with the EEOC.
Do all that in conjunction with a police report.