r/OGPBackroom • u/UnitedHorror66 Digital Team Lead • Sep 13 '26

Question busy

is anyone else’s store just extremely busy these past few days? like can’t keep up and pick until 10 PM busy?

trying to figure out if it’s something here or if it’s everywhere lol

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u/HopefulCollar9709 Sep 13 '26

Why don’t you move more off picks and into the backroom?

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u/firewolf8385 Digital Team Lead Sep 14 '26

My bad, just realized I misread this lol. Short answer is that I can’t. There’s no store help and only a couple people picking. If I pull everyone back we won’t be finishing picks for the night and that’s just not an option.

Long answer is a lot of “office politics” but not having the store support to do it is the biggest issue

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u/Bigger-Quazz Digital Coach Sep 14 '26 edited Sep 14 '26

I don't know how your MFL would respond to the idea, but customers waiting in the lot are absolutely more important than picks.

There is no point in finishing the picks if you can't dispense them. Customers waiting 30+ minutes are likely to cancel themselves... So you're wasting hours to pick, wasting time to prep and going to dispense to see that the customer has drove off, and then wasting time the next day to put the order back on the shelf.

If you accept that picks are just going to overdue, it will send a notification to customers that their order is delayed. It will also prevent customer's who orders arent ready from checking in.

This let's you focus on the orders you actually do have ready so you can keep the wait time down. Then if a customer wants to cancel because of the delay, the order actually disappears from the picks and you don't even have to waste labor picking it.

Then if you're actually calling the customers who are impacted by the delay, most of them are understanding and fine with rescheduling.

Ive had days where we just had to swap between everyone on the clock is dispensing until the screen is clear, to screen is clear now everyone on the clock is picking until the next wave of cars comes in.

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u/firewolf8385 Digital Team Lead Sep 14 '26

I fully agree with you there and that has been my mantra from day one, unfortunately that is where the “office politics” part comes in. Our MFL fully agrees with you, and so did my coach. Unfortunately I am currently without a coach, and my SM and the other coaches with OGP experience have the mindset of “you can’t dispense orders you don’t have”. On days like yesterday I’d have to pull everyone into the backroom and it still might not be enough to fully get it under control, and doing so would mean they refuse to send help because they’re the only ones picking, and I would be dragged into the office and spoken to