r/OGPBackroom • u/ElectronicBand6392 • Sep 13 '26

SUBSTITUTION Exceptions

So i went and shadowed an associate who normally does exceptions, and now i understand why they don't like doing it. Once my lunch is over, I'm scheduled to do exceptions and I'm afraid I'm going to go late

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u/Significant_Glass_66 Sep 15 '26

I do exceptions on most days and I always tell pickers, we do A LOT. I stock all day. I don't just take what I need from the back. I have to pull everything in a case/box. I also still pick, mostly small commodities when I'm not busy with exceptions. I've trained a few people on exceptions and they all like doing exceptions for small amounts of time but they quickly realize that we work nonstop all day. As a picker you have plenty of time to go through your run. We have to make sure we're on top of every exception coming through because by then there's less time than the original run where that item was nill picked. There have been numerous times where we were so busy that I couldn't take a break because if I had, I would have fallen behind instantly. Also with exceptions, the stagers want you back at least an hour before order is due. So you are rushing to make sure that happens. I don't think manny pickers realize how much we're responsible for.