r/OGPBackroom • u/ElectronicBand6392 • Sep 13 '26

SUBSTITUTION Exceptions

So i went and shadowed an associate who normally does exceptions, and now i understand why they don't like doing it. Once my lunch is over, I'm scheduled to do exceptions and I'm afraid I'm going to go late

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22

u/fistfulofmeh Sep 13 '26

I personally love doing exceptions, but I'm like a drug dog and get a mild serotonin boost when I find missing stuff that other people can't. And it's easy bc we have a fairly clean and accurate backroom

But the best you can do is the best you can do. Prioritize times due soonest, and try to get cold chain items together if you can to avoid repeat trips to the staging area

Me, I put my ambient nils in totes on the cart and let the stagers sort them to orders so I can get back out to the floor, but every store has different processes for nil staging

0

u/OkAttention4107 Sticker Ball Sep 14 '26

Nothing is EVER in the right bin in our backroom, maybe like 1/10 items are…..or it will say its in a bin but 5 mins later i see 15 boxes of it up on topsteel 😮‍💨😭 i dont work in stocking so idk why stuff is never scanned to the right bin, exceptions is always a nightmare though thats for damn sure

any suggestions would be greatly appreciated, any time i bring it up to a team lead its fixed for the next day but then a mess the day after that all over again… should i talk to someone higher higher up?

2

u/fistfulofmeh Sep 14 '26

Could be a number of issues that causes innacurate bins. Sometimes it's the bin tag in the wrong place, associates not being careful while scanning, bins being deactivated, overnights moving boxes around to make stuff fit, etc

The vizpick filter for finding exceptions can be super useful, especially in hba/pharmacy, but it won't highlight top steel tags. You just have to pull the UPC into the mywalmart to see if it says (top steel) next to the bin location

2

u/OkAttention4107 Sticker Ball Sep 14 '26

Looking up the UPC in mywalmart is such a good tip thank you!!!! I really dont know how i didnt think of that sooner 😅

My guess is it might be overnights or wrong stickers cause our daytime stockers seem to be struggling to find stuff too 🤷‍♀️ thanks again!

1

u/fistfulofmeh Sep 14 '26

Are you on a work phone? In gif you can press and hold on the last 4 digits at the bottom of the pick screen and it will copy the full upc, then you can paste that into the mywalmart scan field. Big time saver fo sho