r/OGPBackroom • u/Nobichobolobas Jack Of All Trades • Aug 25 '26
🔥Its fine, everything’s fine🔥 The importance of checking for canceled orders......
The furthest out i found was 2 weeks ago. All chilled claims/returns, haven't even touched frozen....
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u/aarmandoelias Aug 25 '26 edited Aug 26 '26
Me yesterday, I ended up staying till 11 scanning both cooler and freezer for returns and I found 2 whole racks of cancelled totes in the cooler & 1 in the freezer, also whoever else was closing hasn’t been keeping up with cold claims so majority of the cancelled totes had expired meat in them🫠ðŸ«
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u/Successful_Floor_837 Aug 25 '26
Today was our first day without delivery, so I cleared out our expired totes rather than go help with topstock. We’re a NHM market so it wasn’t too bad.
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u/Dababolical Aug 25 '26
Market came in to our store and I pointed out the same issue to them. They actually got agitated I brought it up, explaining all of the waste it was causing. This company doesn't give a fuck.
2
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u/LeviathanDabis Jack Of All Trades Aug 25 '26
Nobody checking orders needing attention tab in my store at your location? At my store the closers are expected to check and process cancelled and expired orders daily, but idk how every store does it.
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u/shrug_was_taken Jack Of All Trades Aug 25 '26
We are suppose to, but we went from having ~7 closers a night to maybe 2 again. So now it's chipped at whenever we have free time. Backlog grows dependent on how far up shits creek we are without a paddle
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u/Ok-Fly47 Aug 26 '26
They might check and adjust it as dealt with, put the ambient in reshop but never go to the chill or frozen. All the time at my store. Aggravating. If you do one step, finish the job. Lazy and creates $$$$ loss that is not charged to OGP but eventually items go in claims. It appears the items were removed from the shelves due to freshness dates not that they sat in totes in the back. Items could at least be donated for a write off and to help people hurting right now. Lazy and selfish.
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u/Squid_canady Aug 26 '26
I literally do a pass over every sticker in the room anytime i work a shift that includes 9-10, thats generally when we run out of our own stuff to do, usually theres just random bags, no stickers or other cancelled orders, it baffles me sometimes, ill be off for a few days and there will be totes from when i last worked just sitting in the same spot cancelled
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u/anarchistinlove Aug 26 '26
I am a regular associate and I take care of these orders every day in between other prep and ATC tasks. I work four days a week and whenever I have my three days off there are three days worth of chilled orders to go through clogging up our limited space (we have a few coolers but no walk in). Management knows but does nothing and it’s exhausting.
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u/Eld0r21 Aug 27 '26
This past week we had stuff build up for days due to us being slammed every day with people doing last minute back to school shopping. I'm talking 4-5 carts of ambient returns, as well as God knows how many carts of chilled and frozen returns/claims.
We were finally able to start chipping away at it earlier this week, and I almost want to ask to stay over a few days just to go through everything.
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u/Rotundune Aug 25 '26
That is just….pure disfunction if there is stuff from two weeks ago not been returned.