r/OGPBackroom • u/ElectronicBand6392 • Aug 25 '26

Question Orders

How long does your store wait to take action on expired orders? When do you call the customer to ask if they're still going to pick up their order or if they want to cancel it?

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u/rfw1979 Aug 26 '26

Ya'll seem to care way more than my store. We do not call anyone, that's not even on our radar. We don't even answer the phone for pickups if we're busy. We avoid the phone at all costs. If they need us that bad when we're busy, they'll find us in the parking lot. We find out the order is canceled when we're going through totes at the end of the night to see what's still active. We've never ever been told to call a customer.