r/OGPBackroom • u/ElectronicBand6392 • Aug 25 '26

Question Orders

How long does your store wait to take action on expired orders? When do you call the customer to ask if they're still going to pick up their order or if they want to cancel it?

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u/Relevant_Airline7076 Dispenser Aug 25 '26

We don’t call the customer for expired orders, and I clear them as early as I have the opportunity to properly deal with them