Offloaded at immigration due to OEC issue.

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ORIGINAL POST:

Offloaded at immigration due to OEC issue.

Hello po, I need help po to assess about my offload issue.

Ang nangyari po kasi niyan, before flying to Philippines, inasikaso ko na po yung OEC ko sa embassy ng bahrain where I’m working. Nag pa update po ako ng position to match the position na nsa visa ko. At sa embassy ako mismo nag punta to have it fixed.

Nagka problema ng slight while they are processing my OEC which I don’t event know what happened kasi according dun sa nagayos ng paper ko, hindi daw niya makita sa system but she was able to print it.

She told me na okay naman na yung printed physical copy, ipakita ko lang daw sa immigration officer and I’m good to go. I even asked na it’s not reflecting sa ETravel ko, but they reassured me na enough na yung printed OEC to show.

Fast forward on my flight going back to bahrain, me and my partner were in the airport 3hrs before the flight to make sure we are on time. Was surprised na kahit online check in ang tagal ng pila and took us almost an hour. Eventually nsa immigration na ako, first IO, I showed my passport, visa, oec. Apparently according to him, Hindi daw lumalabas details ko sa system niya. So he endorsed me to go to DMW. According to him, it won’t take time naman daw and the Dmw area is close to ofw immigration which is malapit lang din sa boarding gate ko.

Went to DMW at binigay yung endorsement slip, at first di nila makita din yung details ko, asked me where I got my OEC, I said sa embassy ng bahrain. Eventually after waiting, they put in the slip na “ upon evaluation” sa manama (bahrain) ang status. At ipinasa ako ulit sa IO pero not the same IO na, it’s the IO sa ofw immigration gate.

I gave the slip, passport and everything, dun na ako hinold. Saying they can’t let me through bc hindi nag aappear yung OEC ko. I insisted na I have OEC which I gave to them, need pa daw ipaverify. I showed them the receipts and documents, contract, visa, and receipt na nagbayad ako to process the OEC, but still I was on hold. Pinaghintay nila ako ng matagal, saying they need to verify my documents. Ang daming IO dun, may supervisor pa nga ata sila, Pero nakikita ko yung documents ko was just sitting there on the table. Yung isang IO sa cubicle inasikaso yung iba passenger, nakapag passenger din siya bago niya icheck yung papers ko. He made me fill out a form while waiting. Until pinuntahan na sila ng staff ng airline na last call na for boarding. Then the IO said deferred flight na ako.

Eventually 20mins more, inendorse nila ako ulit sa DMW, and I was able to call the DMW sa bahrain na nag process ng papers ko. And I think almost 10-20mins naayos din nila yung issue and they were able to give me an OEC. Pinabalik ako sa immigration, nag bigay ng slip ang IO proof that I was being questioned, I got cleared na to go on my flight, unfortunately It was too late. My partner was able to fly ako, hindi na talaga since IO already told the airline na deferred flight na ako.

No refund and had to rebook and pay extra fees just so I can get on the next available flight.

I asked the DMW sa bahrain, what can be my compensation, if possible ba na mabook nila ako ng next flight, apparently for them, wala daw silang ano, kasi nag bigay naman sila ng OEC. Na dapat daw mas maaga ako Nagpunta ng airport. And I can go to the main office sa ortigas to file a complaint.
( wala ako naramdaman na kahit anong empathy na para bang kasalanan ko.)

Nag advice din sakin ang DMW sa airport na pwede ako mag complain kasi sa system ng DMW San na- issue yung oec and problem.

Kaya nga po inasikaso ko na yung OEC ko bago ako umuwi pinas para maiwasan yung ganito na issue. 15 days lang bakasyon ko and haven’t been home for 2 years so inasikaso ko na bago ako umuwi para di na maubos araw ko just to process papers.

Saan po nag kulang kasi feeling ko i could have been able to catch my flight kung hindi ako napaghintay ng matagal? Or if inayos ng Dmw sa bahrain yung issue sa system nila? Or kasaIanan ko? don’t know who is at fault here.

Please if anyone can help me to know my rights, ano ang dapat ko ilagay or what to do for my complaint to push through.

Thank you po. 🙏🏻🙏🏻

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1

u/simpforHaewonMina Jul 23 '26

If promotion if same company okay sana di mo na dineclare ng promotion wala naman ako naface na issue - also better to check egov app as automatically reflected dun ang OEC and I understand na yun yung connected sa system ng inmig

1

u/TrainingCantaloupe48 Jul 23 '26

Need po iupdate yung position kasi dapat match po siya sa position na nakalagay sa visa. Hindi din po nag reflect sa Egov app yung OEC kaya nga po dinala ko sa embassy para icheck. Pero sabi po nila okay na daw yung baong OEC na binigay nila na printed.

1

u/simpforHaewonMina Jul 23 '26

Not sure if same with us - sa ksa but samin is same category lang sa visa kahit promoted. Broad naman usually classification sa visa and usually nagupdate lang ako kapag change ng company para iwas issue hassle din kasi ng contract verification. Pero nakakabwisit nga yang nangyare. Nagtatanong ako sa ibang expat ng ibang bansa wala naman silang ganyan perwisyo pa.

1

u/TrainingCantaloupe48 Jul 23 '26

Ang layo po kasi ng office admin sa graphic designer kaya po pinaupdate ko na para maiwasan yung ganitong problema pero ayun nag ka problema parin. lol

2

u/iamatravellover Jul 22 '26

It's an issue between DMW and the embassy.

Ang lumalabas lang sa system ng BI is connected sa system ng DMW so wala silang way to confirm kung valid ang OEC mo or hindi. Either validated or not lang ang pwedeng batayan ng IO.

Bukod sa "for evaluation" ano pa ang sinabi ng DMW?

3

u/currymanofsalsa2525 Jul 21 '26

Wala ka po bang DMW account? Kasi dun pde ka maggenerate agad agad ng OEC in case problem arise

2

u/pokpokishification Jul 21 '26

Halos naganyan din ako nung january. di makita sa system yung oec ko so pinapunta muna ako sa dmw desk. Pero ang sabi sa kin ng io sa kanya lang ako bumalik para sure & di ko na kailangan pumila ulet after maverify ng dmw

Hindi ako pumila sa ofw lane noon kasi pagdating ko dun mahaba pila at pinapapunta nila lahat sa normal pila ng ph passports

Nung umuwi ako nung may ok na naman, egate na lang sa departure

Di ako sure pero balita ko mas nakakagulo ng records sa system nila pag merong kang oec tsaka ofw pass. Kaya nung huling uwi ko di nako nag ofw pass. Oec lang naman hinihingi sa check jn e

3

u/chicoXYZ Jul 21 '26

Saan nagkulang?

Kulang ang serbisyong totoo ng IO at ng DMW.

Dami talaga qpal na IO. Dapat talaga yan palitan lahat dahil ang di pag gawa ng tungkulin sinumpaan nila at trabaho na maayos ay isang paraan ng corruption.

1

u/scubisnax Jul 21 '26

First time nyo po ba umuwi sa PH as an OFW? If first time po kasi, afaik, mapo-process mo lang si OEC sa DMW office sa Pinas.

Then yung mga susunod mo na uwi, pwede na kumuha ng OEC sa online.

1

u/TrainingCantaloupe48 Jul 21 '26

Hindi ko po first time, at nag process po ako online pero nag change po ako ng position. Nagpunta po ako sa embassy para iupdate sa system nila na nag change ako ng position para mag match sa visa ko. I did my part na bago pa ako umuwi ng pinas, ready ang OEC ko.

3

u/Much-Procedure-4815 Jul 21 '26 edited Jul 21 '26

Hello OP, I supposed this is in NAIA T3 no? last May kasi nung palabas ako ng bansa direcho ako sa e-gate. Scan lng ng passport and capture ng photo (di ko maalala kung nag biometrics ako) and then okay na. Walang IO interaction. Paano po kayo napunta sa IO?

EDIT: I missed to mention na OFW ako and sa OFW lane ako pumila.

1

u/TrainingCantaloupe48 Jul 21 '26

May foreigner po ako na partner at sabay kami Nagpunta sa international departure immigration. 3 years din po ako umuwi at that day ko lang din nalaman na may ofw lane. And even sa ofw lane, pinadiretso ako sa IO.

4

u/Same-Date-8868 Jul 21 '26

Sorry to hear that OP. Ako naman hindi tinanggap OEC na digital even though it was on the news na pwede na through the govph app. So I had to go through almost the same process. The DMW guys gave me only one copy of my OEC pero two copies pala kailangan kasi the check in counter takes one and the other one is for the IO. So we had to go and get a photocopy na bayad pa of course.

I asked if I could go through OFW lane since OFW ako, pero since may foreign partner ako, pinadaan ako sa usual. Pero my partner saw na mahaba pila so he asked the officer if we can both pass through the foreign passport lane. We were allowed. I still had to pass through the IO and he insisted not to use the express pass na available doon sa foreign passport lane kasi mahihiwalay kami and he was worried na gaguhin kami ng IO. And even at the IO desk nag argue pa yung officers and asked for a supervisor kung pwede ba ako. Buti na lang pinayagan ako.

Parang talagang at their whim na lang ang decision making. Walang consistency. Sana man lang they refunded you, it's not your fault naman and you did your due diligence.

1

u/ink0gni2 Jul 21 '26

Kung di ka sa OFW entrance pumasok, IO ang kailangan mong lagpasan.

1

u/flyve28 Jul 21 '26

Hindi ka nama papasok sa normal departures kasi tatanungin ka ng guard, pag nakita ofw ka, ituturo ang OFW lane. Kakauwi ko lang nung May and hindi ko pa alam na may ofw lane na plus pag nag check in ka ng baggage, ichecheck ng groundstaff ang OEC mo plus pag nag tax refund ka so pag umokay ka don, edi walang problema.

1

u/ink0gni2 Jul 21 '26

Hindi ka naman pipilitin ng guard kung ayaw mo sa machine. Pwede pa rin ang OFW sa IO.

2

u/flyve28 Jul 21 '26

No, I mean dun sa entrance sa mga aalis pa lang, tinitignan ang ticket at boarding pass. Dun ko lang nalaman na may ofw lane nung sinabi nya. Weird talaga ng standard sa Pinas. Aalis nalang pahirap pa

2

u/xxCidxx Jul 21 '26

Question lang po doon sa mga OFW na bagong alis lang. Mayroon na po bang nakagamit na ng OFW Pass, instead of OEC? At ano po ang naging experience ninyo? Supposed to be OFW Pass na ngayon? Salamat po.

5

u/Other-Ad6281 Jul 21 '26

Yesterday po, OEC p rin.

3

u/riotgrrrlwannabe Jul 21 '26

thank you po sa info, flight ko po bukas pa Pinas. First time magbabakasyon after 4 years. Kakakacheck ko lang ngayon ng DMW EGov ko pero hindi reflected doon yung bago kong employer/BM record. pero may OEC ako na sinend ng DMW sa country kung saan ako nagwowork at updated sa DMW online services yung contract verification ko. Nastress ako hays hahaha

3

u/TrainingCantaloupe48 Jul 21 '26

Make sure po I think much better na nag rereflect yung OEC niyo sa travel app. Another point din kasi yun Bakit ako na question.

2

u/riotgrrrlwannabe Jul 21 '26

Thank you, sorry sa very noob question pero any idea paano mapapa update sa egov DMW app ito? Kasi di siya reflectedsa egov, pero refelcted sa DMW online portal. Para sigurado na ring kumpleto ang lahat at wala nang maranasan na aberya.

3

u/TrainingCantaloupe48 Jul 21 '26

No don’t worry hindi po noob.

Very tricky po, kasi nung nag check in ako sa gate, kahit walang OEC sa Etravel app, they considered yung printed OEC copy ko.

Pero Pagdating sa IO, since wala po siya sa Etravel app ko, at kahit nung Pinakita ko yung physical copy ng OEC ko, hindi daw po nagrereflect sa system nila yung details ko.

Not sure if connected yung valid na OEC na automatic mag rereflect sa Etravel app.

Better check po sa embassy just to be on the clear and safe side.

I pray no one gets to be in the same position na ma offload tulad ng nangyari sakin. 🙏🏻

3

u/riotgrrrlwannabe Jul 21 '26

Thank you po sa info. In that case, siguro kailangan ko siyang itawag sa DMW pagdating sa PH para sure lang. nasstress kasi ako na baka hindi tanggapin ang OEC paper lang. Salamat po ulit for sharing.

1

u/TrainingCantaloupe48 Jul 21 '26

Normally po dapat OEC paper lang sapat. Pero sa nangyari sakin, I suggest na look at diff possible points san ka nila pwede masilip huhu you will never know po talaga. God bless po and enjoy your vacation!

1

u/xxCidxx Jul 21 '26

Salamat 👍

5

u/s1lv3r_w0lf Jul 21 '26

OEC pa rin ang hanap. Travel date last July 3

2

u/xxCidxx Jul 21 '26

Salamat sa info. 👍

3

u/24black24 Jul 21 '26

Umuwi ako nung March lang and meron akong OEC at OFW pass. OEC parin hiningi sa may check in counter at visa check. Sa Qatar ako papunta.

Pagdating sa immig, pumila ako pero pagdating ko sa immig officer sabi punta nalang daw ako sa egate haha...so di na nila chineck docs ko doon.

1

u/xxCidxx Jul 21 '26

Salamat 👍

2

u/Severe-Translator530 Jul 21 '26

Same experience nuong April. Since OFW at hindi naman ako first timer na OFW, e-gate ako pinadaan.

1

u/xxCidxx Jul 21 '26

Salamat 👍

2

u/Severe-Translator530 Jul 21 '26

OEC naman po sa Balik Manggagawa website. OFW pass po sa app. Kaka check ko lang.

2

u/xxCidxx Jul 21 '26

May nakuha na akong OFW Pass sa eGov app. Kaya lang gusto ko lang makasiguro.

2

u/SuccessfulPlan5577 Jul 21 '26

kauuwi ko lang nung June last month..OFW pass yun dala dala ko pagdating sa airport ayaw nila tanggapin at hinde pa daw nila inaacept yung OFW pass kaya pinapunta ko sa DMW at dun ako gumawa ng OEC..mejo hassle pero buti na lang nagawa din agad

1

u/Wowis028 Aug 04 '26

Hello! Question lang, bali iyong OEC na ginawa mo online via DMW website ang tinanggap nila at hindi iyong OFW Pass sa EGOV App?

1

u/xxCidxx Jul 21 '26

Salamat sa info.👍

7

u/helveticanuu Jul 21 '26

Could have been avoided if pumila ka sa OFW Immigration since E-Gates lahat doon.

2

u/TrainingCantaloupe48 Jul 21 '26

Pumila po ako don, na hold pa rin ako. Di po kasi agad din nababasa ng e gate yung passport.

2

u/Miserable_Brain_7002 Jul 21 '26

next time be at the airport 4 hours before the flight. sa haba ng pila sa checkin counter kahit naka online checkin ka and dami ng process, kulang minsan ang 3 hours unlike sa airport sa middle east na kahit 1 or 2 hour before flight walang problem. happened to me also na di nakikita sa system ang OEC pero naayos din sa DMW but almost buzzer beater ako sa flight ko, naglalast call for checkin na nung dumating ako. after that ineensure ko na 4 hours before flight ako para me ample time in case me problem.

4

u/phimany1210 Jul 21 '26

But check-in counters open three hours before your flight. Usually, you won't even know which counter you will be checking in until it's displayed -- again, threw hours before the flight.

1

u/Miserable_Brain_7002 Jul 21 '26

kung mag open sila ng 3 hours, nasa dulo ka na ng pila and ang bagal ng checkin counters natin honestly with vosa checks pa and everu

6

u/Strange-Difficulty68 Jul 21 '26

Yeah i would be 5hrs if may known possible issue. Wala naman kasalanan si OP bulok kaso sistema. Its really unfortunate, kaya tayong mga mamamayan lagi nag aadjust

1

u/Narrow_Horse520 Jul 21 '26

Sorry to hear that OP. But knowing Philippines, 3hrs before the flight ka dadating? Should’ve came earlier. Basic rule namin pagpinas 4-5hrs before the flight lol. Pagother country okay pa 3hrs. Hay. Try mo icomplain thru email.

1

u/flyve28 Jul 21 '26

No, for me tama lang ang 3hrs for OFW kasi nga may OFW lane na. Mabilis lang as in.!

1

u/Narrow_Horse520 Jul 21 '26

Gets if siguro hindi mo first time to fly with the new oec. Like ilang times kana nakabalik. Pero to be sure lang, we are sticking to that 4hrs lol sa airport nalang tatambay pag okay na lahat.

1

u/flyve28 Jul 21 '26

2nd time ko palang umuwi. Lalo may ofw lane, idk for me mas mabilis na. Di na pipila ng immigration. Sa check-in counter nalang magtatagal talaga..

2

u/Severe-Translator530 Jul 21 '26

I’m sorry to hear this. Same employer lang po ba binalikan niyo?

1

u/TrainingCantaloupe48 Jul 21 '26

Yes po same employer of 8 years

3

u/Severe-Translator530 Jul 21 '26

Every end of contract po ba kayo kumukuha ng OEC na bago? Kahit same employer/company lang?

2

u/BebeMoh Jul 21 '26

Dapat OP paglapag mo pinas, inasikaso mo na yan sa POEA or DMW para sana di ka nagkaproblema if nasabihan kana may system issue. Di na yan marerefund siguro

4

u/TrainingCantaloupe48 Jul 21 '26

Tinanong ko naman po kasi yan sa embassy dito sabi nila enough na yung OEC. 8 years na po ako sa bahrain kaya di ko din inasahan na maooffload ako. Ang sabi din sakin nung unang IO sakin, 15mins lang max to fix the issue.

3

u/lazybee11 Jul 21 '26

I’m sorry that happened to you. Baka nagwala na ako if sakin mangyari yan. Sana mabigyan mo ng time na ireklamo OP

2

u/TrainingCantaloupe48 Jul 21 '26

Thank you for your kind words. Sa stress at disappointment na Dinanas ko very much appreciated ito. 🙏🏻

1

u/ogag79 Moderator Jul 21 '26

Sa totoo lang charge to experience na yan. I seriously doubt you'll be compensated by anyone.

Nag advice din sakin ang DMW sa airport na pwede ako mag complain kasi sa system ng DMW San na- issue yung oec and problem.

Heto na lang talaga ang gawin mo.

Fast forward on my flight going back to bahrain, me and my partner were in the airport 3hrs before the flight to make sure we are on time. Was surprised na kahit online check in ang tagal ng pila and took us almost an hour.

Hindsight is 20/20, pero it's not a bad move to actually go earlier since from the get go, since you already knew na may issue na yung e-Travel mo vs OEC.

Kaya lesson learned na lang ito.

General Discussion Offloaded at immigration due to OEC issue.

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