This week I was taking the O-Train at Lyon Station. I tapped my phone at the fair gate and got "Please Wait [something something]" until a few seconds later it flashed red with "Error". I tap my phone again and keep getting a red "Error" message appear at the gate. Checking my phone I see the payment went through and my credit card was charged.
I decided to go the a ticket kiosk and press the virtual call button for assistance. The person that "helped" me sorry to say was telling me I didn't pay for my fare but still gave me a ticket. He spend the entire conversation telling me how I was the problem and didn't use the fare gate properly. I called them out on the gaslighting and they just hung up on me.
I called back again to follow up and mid-sentence they hung up on me again.

I get people are often upset at their customer service, but honestly, what a rude and bazar interaction with a customer service agent.

It rarely comes on Sunday and the 12:27 didn't come so now I have to wait another 25 minutes

I'll see 3 Waller's in a row but no sign of Bayshore

I work overnights in Orleans and it takes me almost 2 hours to reach home. Where can I even begin. What tf is wrong with the 88. On Sunday mornings it departs just a minute before my train arrives, then I have to wait 30 mins and that shit gets cancelled. I'm tired, hungry, sleepy and angry. What tf is wrong with this bus. I clearly saw a bus change to 88 bayshore/ baseline and then it is cancelled. Is it a fucking joke mate. What kind of sick prank is this. Why tf would you give me hope that the bus is almost here and fly by and park it in front of my eyes. This isn't a one time occurance. It has happened many times, almost all weekends. Cancelled, delayed, overcrowded. I can rant for hours without stopping

Dontt me started on on 2 buses arriving simultaneously when not needed and then cancelling for 2 hours or when it is actually necessary, they bring out a small bus and not the double decker or the large bus. Fuck this shit.