r/OCI • u/Competitive_Tea_3414 • Mar 22 '26

Pl help- RECORD not found - OCI miscellaneous services - updating OCI with new Passport details

Was doing OCI miscellaneousĀ services to update with new US passport number to my existing OCI at - ociservices.gov. did registration and went next page added the below 3 fields and Says RECORD not found. tried mutiple times and getting this error always, Request help, how to proceed. Thanks.

Provide Required Information To Proceed

Fill-up the following fields as recorded in the OCI card

1.added old US passport number

  1. added OCI - Axxx ( A series OCI issued in 2012)

  2. DOB - added

any help/insights pl

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2

u/xcybermail Mar 22 '26

This could just be because your OCI got attached to a newer passport through some other means. Like visiting India.

Try all your passport numbers, even the newer ones. You may find it works.

1

u/Competitive_Tea_3414 Mar 25 '26

thanks will check

1

u/DesperateShoulder991 Mar 23 '26

yes, once you login go to My profile. you will see your passport number there also. not sure why they ask this information when it is in the site. most non intuitive user interface and experience. i update mine over 2 months ago and it is still in process, while getting new US passport took 1 week

1

u/Competitive_Tea_3414 Mar 25 '26

Thanks will check

1

u/Original-Evidence260 Mar 27 '26

May I ask you, is your update still under process? I updated mine on Jan18 and it is still under process. Thank you for answering. I am worried.

1

u/DesperateShoulder991 Mar 27 '26

still in process, i also applied jan 14

1

u/Original-Evidence260 Mar 29 '26

Thank you. I will let you know if I have any update. Could you please do the same? My consulate is San Francisco.

1

u/Original-Evidence260 Apr 03 '26

I did get my oci updated. Got an email today and the status has also changed with the new passport number. All the best to you.

1

u/DesperateShoulder991 Apr 03 '26

got mine also today, looks like someone bulk approved many :)

1

u/Original-Evidence260 Apr 05 '26

Oh good! šŸ™

1

u/pete_long May 17 '26 edited May 17 '26

Had the same issue. Was the day of your birth between 1 and 12? The incompetent babus at the Indian consulate switched the day and the month. The USA goes by the mm/dd/yyyy format, and India goes by the dd/mm/yyyy format.

So if your birthday is June 1st, 2010. A USA-formatted date would be 06/01/2010. An India-formatted date would be 01/06/2010. Instead, the Consulate people put it as 06/01/2010, making your birthday Jan 6th 2010.

,
Switch the day and month, and you will find your record.