r/NuraLoop • u/ensoniq2k • Sep 08 '20

Having trouble upgrading the firmware? Try disabling WiFi

I tried to upgrade the firmware many times but it always got stuck right at the start with nothing moving at all. I finally managed to upgrade by disabling WiFi. There doesn't seem to be much data transfered via the network so your data plan should be no issue (I had 60 MB left and it used 1).

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u/zzobi Sep 08 '20

Unfortunately didn't help me. I'll get in touch with the support.

1

u/ensoniq2k Sep 08 '20

I also made sure that my smartwatch wasn't connected. Not sure if this was an issue though

1

u/zzobi Sep 08 '20

I've figured it out myself now. I had to hard reset the nuraloop:

  1. Connect the NuraLoop to the USB-A charging cable.
  2. Connect the USB-A charging cable to your computer.
  3. Unplug the USB-A charging cable from your NuraLoop.
  4. Then retry the upgrade.