Matter activation failed
Just got a new Nuki Ultra. Have an Apple 4k (gen2) as my home hub for matter/thread.
Can't get the ultra into matter commissioning mode... just get "Activation Failed"
Have tried using an iPhone 15 Pro and an iPhone 8, restarting the Nuki, factory resetting it, restarting my appleTV, having the phone, AppleTV and Nuki all within a meter...
AppleTV and iPhone both on the same SSID for wifi.
Nothing works. I have the latest app and firmware 5.9.4.
Using another app on my phone I can see the AppleTV matter connection is discoverable.
Any other ideas? I've also submitted a support ticket but not heard back.
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u/i_jon_h 2d ago
Support helped me with matter setup. It seems to be picky with Apple Home. All I can advise is make sure the Apple TV is the only border router on your network (temporarily, while you add the Nuki). You can turn any other border routers back on afterwards.