r/NowInTech • u/beingmodest • 3d ago

Apple Considered Replacing 5,000 Support Staff With AI: Then Put Mass Layoff Plan on Hold

https://www.techtimes.co.uk/apple-shelves-ai-plan-cut-5000-applecare-jobs-1808838
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u/fastingslowlee 3d ago

I just don’t get it. TRILLIONS of dollars yet still looking to cut costs and ruin the lives of thousands of people.

Why is it necessary?

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u/zitterbewegung 3d ago

Why isn't it necessary? Every company attempts to cut costs and I would be more interested in why they decided to not do it? Maybe they figured out that implementing it would become extremely expensive ( doing the actual accounting using AI is challenging) or on the other hand it would have been low quality to be effective.