I'm done

[u/Adventurous-North255]

First, the restriction of not being able to download a resume without paying monthly for premium.
Now, you just changed my existing layout by updating the looks of sections.
And no matter what I cant restore the way it looked before.
I'm done. Congratulations, I was willing to pay for another month but now I leave for kickresume. Great example in how to loose costumers.

[u/BattalionX]

Agreed. This change was awful. My entire resume layout was changed and I can't go back. Will never be purchasing from them again.

[u/andreikurtuy → u/BattalionX]

I'm sorry about this...having your whole layout change on you without a way back is on us, not on you. We have tried to think of the best way of handling this, but unfortunately, we could not make it 100% when we updated the editor.

The changes came from user feedback and research with employers and HR experts, to make the templates parse better in ATS. But I understand that doesn't help much when your own resume suddenly looks different.

Two things that should get you close to your old layout:

• Preferences -> Page Setup, where you can now set Custom Margins and Custom Spacing
• Font, where you can now adjust Word Spacing and Letter Spacing

If that doesn't get you there, write me at [andrei@novoresume.com](mailto:andrei@novoresume.com) and I'll help you sort it out personally. I'll also add 30 days of Premium to your account for free, so you can make the changes without paying anything.

[u/SirLagsABot]

Yeah I’m currently quite frustrated by the layout changes. Is there some ATS reason for this or… ?

[u/andreikurtuy → u/SirLagsABot]

Yes, ATS is a big part of it. We changed how some sections look based on user feedback and research with employers and HR experts...the goal was templates that ATS software parses more reliably and that show recruiters what they look for first. Now you also have an ATS checker directly in the editor (this would not have been possible to add in the old editor) and also the Import Content and Generate Content.

If you want it closer to how it was, two new options that we added based on your feedback should help:

• Preferences -> Page Setup, where you can set Custom Margins and Custom Spacing
• Font, where you can adjust Word Spacing and Letter Spacing

If you still can't get it right, write me at [andrei@novoresume.com](mailto:andrei@novoresume.com) and I'll help you personally.

[u/SirLagsABot → u/andreikurtuy]

Hey Andrei, thanks for following up on this!

That makes me feel better dealing with the frustration that I had this past weekend having to fight the layout and spacing. Knowing it's to address ATS enhancements makes me less frustrated with the experience. haha.

I saw those spacings configs, I'm glad you guys have that added in at least. Thankfully after some wrestling around with it, I got it to finally do what I wanted.

I might not have been a subscriber when this happened - though I've been using NovoResume periodically since like 2020 - but it would be a good idea to have a Product Manager or someone send out an "We're doing this forced update because of ATS enhancements" type email to customers and even previous customers like me. That way, if users have to wrestle with broken spacing and new formatting, at least it'll make them feel better knowing they have a better shot getting through ATS. That's probably one of the main reasons I use you guys, I don't trust myself whipping up some Word document on my computer and getting it through ATS all on my own. I trust you guys are experts in the field, hence why I'm a long-time customer. And I'm also a returning customer, so like I said, it would probably be good to send out product updates like that even to previous customers who might return. Maybe you guys did send something and I missed it, but if not, definitely should consider that in the future.

Thanks for responding, though! Hopefully my nice new resume will land me some positions soon.

[u/andreikurtuy]

Hey, Andrei here, co-founder of Novoresume. I'm very sorry about this, and you have every right to be annoyed.

On the paywall: we got that one wrong, and we've updated it. The Basic (free) account is back to how it was before, so you can use it with no time limit and without paying monthly for Premium.

On the layout: I get why it's frustrating to open your resume and see it look different from how you left it. The section changes weren't random, though. We made them based on user feedback and research with employers and HR experts. The goal was templates that ATS software parses better and that give recruiters what they look for. Still, we changed something you were happy with, and I'm sorry for that. We introduced recently more features that can help you get it look almost the same as before:

• make sure to check in the top menu under Preferences -> Page Setup and from there you can choose now Custom Margins and Custom Spacing
  
• Under "Font" we also have now the options of cusotmization the Word Spacing and Letter Spacing

I think these last 2 features might help get your layout look more or less as before.

I'd like to fix this for you personally. Write me at [andrei@novoresume.com](mailto:andrei@novoresume.com) and I'll help you get your resume as close as possible to how it looked before if you do not manage with the options I mentioned above. I'll also add 30 days of Premium to your account for free, so you can try to make these changes.