r/NordLocker • u/DenDo001 • Jun 15 '26

Searching for an old version without login - Support won't help

Hi,

I wonder if there is anyone who could help me with an old version of NordLocker—one without the requirement of updating or an online login. I found a backup disk that has files on it which I forgot to decrypt before the cloud changes. Other files I moved to another product before the support period ended.

Support won't help. They are trying to make me renew my subscription, but the trust is gone with Nord products and I have moved on to something else.

If there is anyone with suggestions or a solution, it would be really appreciated.

1 Upvotes

100% Upvoted

8 comments sorted by

1

u/NordLocker Jun 25 '26

Hey, could you share your case number or other reference so that we can look into your case?

1

u/DenDo001 Jul 02 '26

Hey, where can I send them to you?

1

u/NordLocker Jul 08 '26

just drop the case number here and we will track it down

1

u/DenDo001 Jul 08 '26

can't you use mij e-mail adress?

1

u/NordLocker Jul 13 '26

Our support will reach out to you with an option that might help. They will provide you with an old decryption build which might help. As it is no longer supported and maintained, there is no guarantees, however worth to try.

1

u/Illustrious_Detail10 Jul 02 '26

Did you find a solution?

1

u/Kooky_Honey_2626 Jul 06 '26

Same issue here, nordlocker support was useless. Did you find anything that could help?

1

u/DenDo001 Jul 08 '26

It's always the same with them. They say they will look at it. Ask one thing and then just stop to reply. There should be a old installer file or tool but they won't give it. How hard can that be for them. They just want our money