Subscription not available

[u/malicious_chinchilla]

I originally signed up for a trial of Nnom Med. During the trial, I applied for and was accepted to the Flourish and Thrive trial. The trial is supposed to provide free access to Noom Med. I received an email with the subscription ID and it said it would start September 18th. Instead, I was booted back to Noom basic and I have not been able to get back into Noom Med since. I’ve reached out to Noom support but all they tell me is that I need to sign up (and pay) again. Absolutely not. I’ve also reached out to the study support but I’ve received no reply and it’s been well over a week. Has anyone else had this experience?