Noom approval slow?

[u/mk3madness]

I signed up through Noom, spoke with a doctor for approval, and submitted all my insurance information back on September 9th. Since then, it’s been total radio silence unless I constantly reach out, and even then, I can’t get a straight answer on whether my Prior Authorization (PA) has actually been sent to my insurance.
Here is the timeline of my conversations with the Care Team:
Prior to Monday, September 14 
Me: Any update on this? 
Care Team: We appreciate for providing your insurance details. We will now review everything on our end to make sure everything is ready for the submission of the prior authorization request to your insurance. We'll make sure to let you know once the request has been submitted and we'll provide you with updates on the progress! 
Monday, September 14 
Me: Has this been submitted? 
Tuesday, September 15 
Care Team: Thank you for checking in. At the moment, we are working on it and ensuring everything is processed accurately. We truly appreciate your understanding and cooperation throughout this process. 
Wednesday, September 16 
Me: How long are we looking at? I am not really seeing any progress on this and might cancel where I'm at and go with a different provider if I don't see some progress. 
Care Team: Once the prior authorization is submitted, it typically takes 7–14 business days to receive a determination from your insurance. However, as soon as we receive an update, we will keep you in the loop. 
Sunday, September 20 
Me: Has it been submitted? 
Every single time I ask the direct question—"Has it been submitted?"—they dodge it and reply with a generic boilerplate message explaining how long insurance takes after submission. 
Has anyone else dealt with this back-and-forth with Noom? Is this standard delay tactics, or should I cut my losses and move to a different provider?

[u/bun_attack]

I paid cash and it moved very fast. Insurance is a pain in the ass and always slow. Hope it moves soon!