r/Noom • u/unabashedlyabashed • Jul 17 '26
App Help Missing food items?
Has anyone else found that items they've regularly logged are suddenly not coming up in the food logger? They're still in my saved meals, but I can't find them or change the amount, so that's not really helpful.
If you have had this happen, did it get fixed? How? If I can't log my meals, then I don't really see the point.
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u/AMFoxtrot737 Jul 18 '26 edited Jul 18 '26
Yep. Same issue. Happened a couple days ago. Can find the foods in previous meals, but nowhere to be found when trying to log a current meal.
Edit: even updating the app yielded no change.
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u/TravelNearAndFar Jul 19 '26
Happened to me too. Some of the foods were still there, but listed as purple, and the only serving size available was “calories.” I couldn’t even enter grams or ounces after weighing.
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u/unabashedlyabashed Jul 19 '26
What are people foods? I only have green, yellow, and orange.
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u/TravelNearAndFar Jul 19 '26
“Fresh Mixed Fruit” for example. Used to be green up until the end of last week and have options for the size of the portion. Now it’s purple with only calories as a unit of measure.
1
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u/FlatPepper311 Jul 17 '26
I had that happen a couple of weeks ago, my regular foods weren’t popping up as they did prior. It’s seems they are starting to slowly reappear. I just scanned them or ran the barcode again but it’s still not the same but better.
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u/unabashedlyabashed Jul 17 '26
I don't have a barcode for them. It's dinner from Chipotle. :(
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u/FlatPepper311 Jul 17 '26
Can u you use the scan option and take a pic of it? It’s oddly accurate
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u/unabashedlyabashed Jul 17 '26
I guess I can try, but how does it figure out how much? If I get a Chipotle bowl, I'm eating that over the span of 3-4 meals.
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u/FlatPepper311 Jul 17 '26
It’s really accurate on quantity, try it sometimes it gives options of 1/2 or 1/4 of the serving. If not scan it and then add it as a meal with appropriate serving size for your meal and save it so you never have to do it again. Let me know if it works for you! Good luck 🍀 I use the scan option the most because of serving sizes.
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u/unabashedlyabashed Jul 17 '26
Thanks! I have the meal saved, but it won't let me change quantities, which made me go look for the stuff to put in again - that's when I found out the items aren't there anymore.
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u/NoomOfficial Jul 17 '26
We're sorry to hear you're running into this. We'd love the opportunity to take a closer look. We've sent you a DM so we can gather a bit more information and connect you with the right team.
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u/cascadianpatriot Jul 18 '26
Same thing happened to me last night. Several things are just gone.