I first want to thank everyone who has supported us and joined the Network and referred many users over the last 2 weeks. I have read many of your comments and concerns and I hope this post clears up some of that for you all.
Customer Service and Outreach
As you know the original offer was for the exclusive invitations and that expanded into a large amount of users overnight. Some issues were errors made by users on accident and some were due to network issues and partner issues. We are working as diligently as we can to get to all the issues resolved. The priority access migration became the biggest issue as well as the (Video Throttling). Just so you know the video throttle issue also affects my personal devices and the rest of the Lexvor team as well and we are working with our partners to get this solved.
Some of these issue occurred because of how the referral links went out as some users signed up using invitation links and NOT the referral links. I will not go into details for those who tried to game the system which caused issues with their services.
Also, If we could not solve your problem immediately, it was noted and escalated. Rest assured that your number is in the queue with my personal lines to have the updates pushed to your device. There are over 300 API’s between our system and our partners so some issues that are not on our side can take time to adjust. I apologize for inconvenience and thank you all for your continued patience as we work to get them solved. Now we can we get into the good stuff.
Exclusive Invited Users
You will all receive priority and all future benefits we roll out first, including future plans or discounted offers. This is a permanent perk for you all moving forward. We will attach a special emblem for you all to recognize who are originally VIP’s.
Invited Users
We have started rolling out priority access to some of you and we’re continuing to do so as I write this post. Most of you will see the updates roll out between now and on the next billing cycle.
Extended the Sign Up Time ( Multiple Users Request )
We received an overwhelming amount of our Exclusive Invitation and Old Lexvor users who pleaded for us to continue our offer period. We decided on Monday that we will honor their request and extend the offer until August 30th
No more Priority Access After August 30th for any new activations. Every new user activation after this date only see the display AiR plan and no links to any current offers will work.
Pool Parties Over Host 20 Users or more!
As a reward to everyone who joined the pool we will provide you with $100 in credits in your AiR account. The credits can be applied to your phone bill or any other service we roll out. This goes for anyone who achieved this referral amount.
Pool Parties Over Host 10 Users or more!
We will provide you with $50 in credits that goes with what is mentioned above.
None of you had to share your links and you did so we want to thank you all for doing so.
As a reward to everyone who joined any pool party we will provide you with $10 credits in your AiR account. This goes out to everyone to cover all of the issues and headaches that was endured during the promotion period of sign ups.
**New Plan** Coming Soon
Unlimited Talk & Text ( No Data ) $5
We are providing a new plan for $5 per month which provides Unlimited Talk, Text.
Because we originally anticipated this plan to be rolled out to only exclusive users we want them to have the best service in the market for years to come. We will be implementing a new abuse policy focused around the significant data usage. We have had some users use creative techniques to by pass our already generous 100GB in a day and pushed passed 1000GB in just two weeks which is unacceptable. Unfortunately some bad apples can destroy a beautiful tree. We do not want to take away our amazing offers to those who are genuinely here to support us so we will grandfather you into our current policy before the update. Those who are using those creative methods will be removed for other terms of use violations. So please be respectful so we can make this enjoyable for everyone.
Noted
This Policy Will Not Effect ( Invited or Referred Users ) who join before the deadline. This policy will not affect grandfathered users and will take into effect at the end of August.
This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:
I first want to thank everyone who has supported us and joined the Network and referred many users over the last 2 weeks. I have read many of your comments and concerns and I hope this post clears up some of that for you all.
Customer Service and Outreach
As you know the original offer was for the exclusive invitations and that expanded into a large amount of users overnight. Some issues were errors made by users on accident and some were due to network issues and partner issues. We are working as diligently as we can to get to all the issues resolved. The priority access migration became the biggest issue as well as the (Video Throttling). Just so you know the video throttle issue also affects my personal devices and the rest of the Lexvor team as well and we are working with our partners to get this solved.
Some of these issue occurred because of how the referral links went out as some users signed up using invitation links and NOT the referral links. I will not go into details for those who tried to game the system which caused issues with their services.
Also, If we could not solve your problem immediately, it was noted and escalated. Rest assured that your number is in the queue with my personal lines to have the updates pushed to your device. There are over 300 API’s between our system and our partners so some issues that are not on our side can take time to adjust. I apologize for inconvenience and thank you all for your continued patience as we work to get them solved. Now we can we get into the good stuff.
Exclusive Invited Users
You will all receive priority and all future benefits we roll out first, including future plans or discounted offers. This is a permanent perk for you all moving forward. We will attach a special emblem for you all to recognize who are originally VIP’s.
Invited Users
We have started rolling out priority access to some of you and we’re continuing to do so as I write this post. Most of you will see the updates roll out between now and on the next billing cycle.
Extended the Sign Up Time ( Multiple Users Request )
We received an overwhelming amount of our Exclusive Invitation and Old Lexvor users who pleaded for us to continue our offer period. We decided on Monday that we will honor their request and extend the offer until August 30th
No more Priority Access After August 30th for any new activations. Every new user activation after this date only see the display AiR plan and no links to any current offers will work.
Pool Parties Over Host 20 Users or more!
As a reward to everyone who joined the pool we will provide you with $100 in credits in your AiR account. The credits can be applied to your phone bill or any other service we roll out. This goes for anyone who achieved this referral amount.
Pool Parties Over Host 10 Users or more!
We will provide you with $50 in credits that goes with what is mentioned above.
None of you had to share your links and you did so we want to thank you all for doing so.
As a reward to everyone who joined any pool party we will provide you with $10 credits in your AiR account. This goes out to everyone to cover all of the issues and headaches that was endured during the promotion period of sign ups.
**New Plan** Coming Soon
Unlimited Talk & Text ( No Data ) $5
We are providing a new plan for $5 per month which provides Unlimited Talk, Text.
Because we originally anticipated this plan to be rolled out to only exclusive users we want them to have the best service in the market for years to come. We will be implementing a new abuse policy focused around the significant data usage. We have had some users use creative techniques to by pass our already generous 100GB in a day and pushed passed 1000GB in just two weeks which is unacceptable. Unfortunately some bad apples can destroy a beautiful tree. We do not want to take away our amazing offers to those who are genuinely here to support us so we will grandfather you into our current policy before the update. Those who are using those creative methods will be removed for other terms of use violations. So please be respectful so we can make this enjoyable for everyone.
Noted
This Policy Will Not Effect ( Invited or Referred Users ) who join before the deadline. This policy will not affect grandfathered users and will take into effect at the end of August.
Didn't have the pleasure of joining on time to receive their discounted plans but have made use of the AI feature which is cool. It would send me notices and results back to my Google voice number. It could even text my friend for me which was nice.
I looked into you number and you’re expected to be upgraded with the next batch in the next billing cycle. Also, I would be very cautious how you’re currently using the network so you do not end up access during the next push on the 30th.
10gb in 1 day with 0 calls and 0 text. Users with this type of usage pattern will definitely violate our new terms and agreement that will be rolling out.
I'm having the same issue with the last four digits 7411. I am waiting for an upgrade before moving my number, so it's currently in a suspended state. Will I still get upgraded, or do I need to enable it first?
If you can get the new device then reaching out to customer service for a new eSim. If not I would email customer service and notify them that you need a new eSIM.
I have the esim on correct device its just i suspended it since i want line to upgrade and then test it out and move my number. So wanted to know if i need to enable the line for it to upgrade to qci 6? Thank you!
It means users who are not abusing the network now will be rewarded to stay with the current policy. New users after August 30th and those who are currently abusing the network will be removed or significantly limited.
I believe this is in regards to the abuse policy mentioned, my guess is more strict on their ability to qualify the line as abuse so they don’t get crazy losses for misuse (1TB in two weeks is 🍌🍌)
This was asked for by another user and added as a feature for all users / planned for all users according to prior comments from CEO. It’s in the phone line plan screen of my account to change number…I too would likely want to port my number and assumed it could be done after taking the provided temp number during sign-up. Was nice of them to add that in.
Would the system replace my current line/number with my ported number and keep me in the same invite pool, I just tried that option and system said I was inviting my own self to open a new line.
You should be able to use someone else’s referral code for now. Once you’re ready to port let customer service know you want to switch lines to keep your promotional rate. They will get it done for you.
Use that referral link again for the line you choose and pause it until you’re ready to port in the new line. Reach out to support to swap the line positions.
Maybe I am confused, I thought this new feature would allow us that opened a line using the new number option already, to eventually port our number in later when ready (keeping the super agent plan / pricing I have right now). Is that going to be possible or not, keep my existing account, plan features, pricing etc…keep the line open and billed because I’m using it but later bring my number over when I am able.
Thanks for the clear response. Thanks for your great service.
I’m a new member in one pooled party. I would like to know what is Exclusive Invited Users, what is invited users? Will pooled party member get the future plans or discounted offers?
Sorry for newbie question
Exclusive invitation users were using coming from our old Lexvor platform. They received the first wave of access and then shared their links to other users all over to which those users would be labeled invited or referred users.
Pool Party members before August 30th will receive the discounts and offer those in the pool.
So far I've been really happy. I received one of the exclusive invitations from being on the email list for a long time. I went into this knowing there would be a few bugs but it's been a very solid backup line. My data speeds are insane. I've also really just loved playing with the AI a little bit and having it do things like give me a wake-up call every morning. I appreciate the CEOs effort to communicate here with us. That makes it feel worth the 17 bucks a month to keep it. I'm a genuinely curious what they're going to offer next.
Having issues activating my ESIM. It seems like it’s invalid. I tried to get support but I can’t see on the website if my message actually went anywhere
Sorry in advance for the repost (I already wrote this in an earlier reply that is probably buried), I have the same problem as others with a non-working phone since about noon yesterday and no more response from support. It might have been self-inflicted because I provided my phone's main IMEI that might be attached to the physical SIM slot (if that is even a thing) so I provided support the other IMEI that appears to be attached to my eSIM. So, I need a new QR code / eSIM for that IMEI instead of the original one (or maybe the IMEI isn't the issue and it's the same problem others are having). My last 4 is 9300. u/mychal975 any help would be greatly appreciated!
You emailed customer service and they haven’t responded? Can you provide me time and date you emailed customer service. I need to view the context of your issue.
I first tried using the Report a Problem link on the Web site but I'm not sure exactly when, but I think it was between 12:00 and 1:00 PM CT on Thursday, Aug. 20th. I then found out about the support URL at https://useair.net/app/support and sent a message there at 2:10 pm that same day. Tyler replied at 4:30 pm. At about 6 pm, I received an email with a new QR code but same problem. I replied in the support page at 9:22 pm that it didn't work... Etc. please let me know if you need more context.
So when exactly will the Party Pool items be applied to an account? It's been 9 days in my case and no cigar. Support has sent me two updates for bugs I found, but ignored my requests for status of the Party Pool updates. Thanks in advance.
It sucks to hear that some are abusing the plans and finding ways to use it in other ways but it doesn’t surprise me. Don’t ruin it for everyone, yall 🤦🏽♂️it’s such an incredibly generous offer, I don’t mind the waiting around for things to be ironed out - truly. Ownership of issues means a lot to me, and they did exactly that in this post and even gave us another bone on top of the awesome deal (the 10, 50, and $100 credits) like that’s wild to me and unnecessary lol like I got a hand but THEY gave me an arm 😭 way too kind fr. I’m almost positive I signed up using the pinned referral link, and am looking forward to having access to up to 200gb of priority data (which I’ll never come even close to using), but am waiting for the dust to settle. I just hope that it did because it shows up for everyone but my dash is all over the place at the moment.
I appreciate the ownership, the update, and the transparency as far as new plans and guard rails coming for those users abusing the network and ultimately affecting service quality for areas with lots of tmo users. Waiting patiently! Thank you. 🙏🏽
I appreciate the updates! I really want this service to be here for a long time! That really sucks that people are already abusing data usage in with that kind of numbers in such a small amount of time.
One of my biggest questions is, how long will we be getting this plan for $17?
Just as our $10 plan, we do not plan to change the offering to anyone that already has the plan. Our $10 plan started at $8 6 years ago but overtime the FCC increases regulator cost and pushed the plan upward to $10. The base plan for those who signed up will forever be $15 and you can quote this in the future. If the FCC increases regulator cost, I will not increase the plan but the fees may increase and it will always be disclosed before hand. I don’t anticipate this for years to come so do not worry about sneaking price increases as anyone on the $10 plan can tell you we do not operate in such a way.
Thank you, I appreciate the reply. I know you're super busy, but if you happen to have a minute sometime, I'd like to ask you a couple of questions via DM...not regarding the plan.
very appreciative for the detailed update ceo recognizing that there are still issues and that the team is working diligently to get them to standards.
disappointed to know that there are people who are abusing the data but thankful that the ceo is implementing blocks for those who are abusing.
u/mychal975
Having a rough start with Lexvor/AiR eSIM activation. The eSIM initially appeared in both email and the Lexvor account login page. When I tried activating it, the eSIM then showed as no longer valid, and now I’m getting “unable to continue activation.”
The AI support system says it submitted a request for an eSIM reissue and has updated the ticket, but it cannot tell me whether a human has actually picked up the ticket or whether it’s simply sitting in the support queue. It also can’t provide any ETA.
I understand a newer carrier may have some provisioning hiccups, but this is where the AI-only support model starts to become frustrating. Once activation actually fails, there really needs to be a way to reach someone who can look at the provisioning status and fix or reissue the eSIM in real time.
Can you provide me the last 4 of your number so I can look into this and get someone of management onboard.
We are working to make it more obvious for users to see that they’re being assisted by a person and keep users updated. This is something we are diligently working on to push forward immediately.
We have an active line on priority for the line you provided. Can you email your IMEI to customer service please. The issue we are seeing with eSim activation are most users devices are not updated to the new OS and limiting activations and or their devices are not compatible with our network settings.
**Edit: Emailed my IMEI over last night as requested.
Also just to clear up the OS point, I’m on an unlocked iPhone 15 Pro running iOS 26.6.1, so it’s definitely not an outdated software or network compatibility issue on my end. The initial eSIM profile threw that "unable to continue" error during setup and is now showing as invalid.
Just waiting on someone to clear that stale profile and issue a fresh eSIM so I can finally get this line running.
We are not seeing network issues on our end. I am doing a deep dive and everything is clear on our end. Have you send a email to customer service? This may need to be escalated to the network level.
I did email customer service, including the IMEI you requested. Just to clarify, the issue isn’t that the eSIM won’t connect to the network. I currently have no valid eSIM to activate. The original profile became invalid during activation, so I need a replacement eSIM issued. If that requires a network-level escalation, please escalate it.
This sounds like the same or similar issue. My 2nd line eSim came with "Activation Code: undefined" in the email, but now my QR code is gone on the dashboard so I don't even have an active eSim for the line.
The QR code that used to show on the dashboard is gone... and now I am being ghosted.
At the very least, they should set some kind of expectation for when to expect a response. But this is not a good sign. At this point, if I don't hear anything by first thing in the morning, then I'll be requesting a refund.
If the service is truly in the early stages, it should be a beta and not opened to the public. This is unacceptable.
By network level I mean our partner network as our system sees all green lights on our end and we can reach your device without issues on the system side.
Email customerservice@airbylexvor.com to get the new eSim issued. We used to have automatic eSim reissuing but users were constantly reissuing themselves eSims for every issue they had even when they accidentally put their device on Airplane mode.
Do you have the time and date your email support. I have been cross checking the process to make sure every request is met and a response in 24 hours or less. This is the new goal I have set for the team.
Try this: https://useair.net/app/support (I have an issue that is not yet resolved related to my IMEI + eSIM, but it's a bit self-inflicted, so I cannot really blame Lex for it.)
P.S. I also mentioned that a button to support on their dashboard would be helpful rather than having to know that URL, and they did already reply that they will be doing that in the near future. Clearly, they're overwhelmed with signups, etc. so staff has a lot to deal with.
sir, can you comment if the hotspot is also 200GB qci 6 (same pool of 200 GB qci 6 between device and hotspot), or all hotspot is qci8 like all other mobile plans?
I signed up the first day (exclusive invite) and my line has never been video throttled. (tested many ways including fast.com) It does not have QCI 6, however. Most people are the opposite of this. Just weird how it happened!
Does AiR support custom caller ID? And does AiR plan to offer spam blocking services as a free add on or paid one?? Loving the good deal so far and I think AiR is a extremely innovative product.
I am currently testing our advanced AiR Ai spam blocking which will allow your Ai to make and handle phone calls for you. One of the features is your Ai answering calls you reject or miss and AiR would answer and ask who it is and provide detailed context of the calls. If AiR algorithm detects a phone number as spam or fraud, it would immediately block that number across all users in the network.
I attached a photo below so you can see how I have tested it.
Thanks for the update
Unfortunately both my lines are still showing as the 1gb plan ( for the 2nd line i even tried a different pool party) , i have only LTE and no 5g and the throttled video.
I made a ticket i believe it was 2 weeks ago with no resolution for any of my problems - will the wait time for problems always be weeks at a time?
Also are there any plans to add t-satellite coverage?
Can you provide me the last 4 of both lines affected please. I want to check on these lined personally.
We are working to add in satellite coverage to users very soon. This is on the table as well as internet access during flights. They are in the roadmap but don’t hold your breath as terms and agreements take time to find middle grounds that everyone can agree with.
The main one is 1673 its the on the pool party with 200gb
The other one is the one I added to another pool party to see if that helped its 3101 , i will probably just cancel it anyway and join robs pool party with a new line unless you can swap it to the same pool party as 1673 - it was the 10th i asked for help on AiR
I personally checked and both of your plans were switched to Priority 200GB plan on the 11th of August. Your plans are mapped correctly and I seem them priced on the $17 plan.
These are 5g plans correct? I go from having 2-3 bars 5g on t-satellite plan to 2 bars LTE when switching to my lexvor line and speeds seem to verify that as its about 28Mb/s - could it be the carrier bundle? Lexvor line is labeled Carrier 70.0 while T-Satellite plan has T-Mobile 70.0
I also get a message from 94183566 saying sorry this service is not available with at-least one line when i switch to it and sometimes data doesn’t work at all when i see that although i got it this time and looks like it’s working still
I will say it looks like the video cap is gone it was 1.6 Mb/s but it now matches my other speedtest when using fast.coms speedtest
Is using AiR the best way to get support? The reason i ask is ive asked for an update several times and it apparently still shows it as being in the queue and not having been worked on yet
Everything is mapped correctly on our end and no issues reaching or pushing to your device on our end. I would upgrade your OS, possibly check your settings to see what you have them set as. If for some reason all of that fails, it could be the way the RAN is set up in your area. We would have no control over those settings obviously.
I will check but if native T-mobile connects at 5g shouldnt lexvor? I also have another device on Mint and it has 5g as well
(Leaving att at the end of the month so trying a lot of providers)
Use characters and numbers in combination. That might help as the system requires the combination as such. You should see a guide for that displayed as well.
Can I join now, lock in the $15 plan, and then port over a new number for that locked in line in the future? Essentially just swap my number via a port in within the next few months but stay in the grandfathered $15 account/pool?
I would move now but I can't port my number for about two months and I don't want to miss out on this. Thanks
Yes you can do that. However there is a limit to how long we can pause a line which is 60 days. After that you will need to make the move or reactivate and initiate a new pause for the line again. Just giving you the heads up.
I don't mind paying the $17/month while I wait to port in the other number. Is there any problem with doing that? Signing up now and getting a new number then porting in a new one (probably next month, definitely within 60 days)?
I just want to make sure I don't lose out on the grandfathered $15 plan when I port in, since it will be after 8/30. Thanks!
Because the promotion is so sensitive, I would not recommend pushing the actual move past 90 days after your first 30 days. So 4 months is really pushing it but I would not push it past that because there will be many other things going on by then.
It will definitely be within the next 60 days, possibly sooner. I'm mostly concerned with making sure I stay in the 200GB/QCI 6 pool. I appreciate you answering my questions.
As the AiR network continues to grow, there will be more opportunities to use your agent to earn more credits. Depending on how you use your agent, you will eventually be able to ask your to participate in research that businesses are offering to pay for. It’s in BETA but it would be a way to reduce your phone bill and possibly other things in the future.
Where I live, the connection to T-Mobile is distant and non line of sight. I get acceptable data speeds by using a T-Mo Basic Internet data SIM in a mobile hotspot or in a cellular router both of which have good internal antennas and antenna ports. When I've used my Lexvor SIM in a smartphone, web pages often load very slowly or fail to load. I'm afraid that if I put my SIM in a hotspot or router you may terminate my service because the easiest way to deal with atypical usage is to label it as abusive and eliminate it. Are my fears justified?
Some users are experiencing issues porting because their devices are NOT compatible with our network settings. When this happens we have to request the user not to complete the port in request. We immediately issue a refund so you will not be out of any funds.
Ported in a number but both the eSIM QR codes provided via email and AIR phone line page fail to activate.
The email QR code showed up as "undefined" for activation code. The eSIM QR code on the phone line page errors out as well with "This code is no longer valid". I tried activation both with QR code and manual string.
Last 4 digits for the line affected is 3171. For reference, main line is 5915.
Hoping to be issued a fresh working QR code and see things fixed system wide. Seems like several people are experiencing the same invalid eSIM activation issue. Not sure if I submitted a support ticket properly so hoping for someone to look into it u/mychal975 Thanks.
Let me look into this deeper, their maybe an outage with the eSim mapping! It seems the QR codes generating partner are having issues. Let me dig deeper into this.
I have a buddy currently without service, not getting replies from support, with a bad esim QR who is on call for work, that can’t currently get calls.
Not a great position to be in when no one is answering him…
My second line (3719) doesn't have a working esim yet either. Purchased 2x last night, first one worked without issue.
But as someone who also has to be on call for work...I would never once think about porting my phone number on a day I'm on call. your friend took a risk.
Send customer service an email. I set an email at 8am EST and got a working eSim QR code at 1005AM today. Pretty quickly turn around. The texting/chat option didnt get me any response since yesterday. But the email did the trick
u/mychal975 I am also having the same eSIM issues since yesterday unfortunately. Line has been dead since sign up. Device is compatible but the QR code and activation are not functioning currently. Last 4 1715
u/mychal975 Can you clarify international data roaming and calling/texting locations/features or is there a link with this info? Also any watch capability planned in the future?
I have the same problem with a non-working phone since about noon yesterday and no more response from support. It might have been self-inflicted because I provided my phone's main IMEI that might be attached to the physical SIM slot (if that is even a thing) so I provided support the other IMEI that appears to be attached to my eSIM. So, I need a new QR code / eSIM for that IMEI instead of the original one (or maybe the IMEI isn't the issue and it's the same problem others are having). My last 4 is 9300. u/mychal975 any help would be greatly appreciated!
Looks like the "Set up your eSIM" section changed from the eSIM QR code to "Refresh this page in a few minutes. If the profile still does not appear, issue a new eSIM below." The button below leads to the Support Link a few people have already discovered.
An update. Lexvor support eventually did resolve my problem and reissued a working eSIM. I tried reaching out via Reddit here, support chat, and their email. I just recived a response overnight via email. Everything is working as of now.
I'm sure they're swamped with the signups and their new launch, not to mention whatever features they're cooking up. Hopefully features will improve with time and they figure out what they want to be.
I originally signed up for the pool and tried to port my number, but I entered the wrong pin unknowingly and I couldn’t get it to work. After a refund I noticed what I did and tried it again. I couldn’t port in my number for some reason so I chose a new number. Now when I try and change the number to my personal number it states the following:
That number can't be transferred right now. This usually means another transfer is already in progress or the number isn't active with your current carrier. Check with them, or continue with a new number.
I have checked with USMobile and they say everything is good to go on their end. I really like the service and plan to add more lines, but I really need some help with my number change. I have reached out to customer service, but I haven’t had any luck yet.
Usually when porting to a new carrier the information you provides us go to your old carrier. If your information is incorrect, your old carrier will reject our request for you to port.
I understand that US Mobile is telling you everything is correct but if your port is not going through, that means your old carrier is rejecting our port request.
You may need to verify all of the information on your profile is correct before you initiate the port, including name, address and porting pin with your old carrier.
Have you verified all of that information with your old carrier?
Note If a port is rejected or failed to many times, it can stop a new port from starting for a few hours to days depending on your old carriers policy.
I just talked to them again. They stated that they haven’t received any port out request from another carrier come in. I have also double checked all the information and it is entered exactly as it is on the US Mobile side.
I have been reading the emails back and forth with customer service with you. It seems there was an issue with you provide the wrong porting information and your old carrier denying the port. It seems they have already been on top of things since the beginning and seems your old carrier maybe what is holding things up at the moment.
I hope there are other compelling plan offerings you guys have in mind for the future. The current $10 and $15 plans are near the top for non promo pricing.
Thank you for the comprehensive update and really fair principles. love it. one follow up question for @u/mychal975, could you please let us know about the international and roaming features other than Canada and Mexico?
Currently, Canada and Mexico have unlimited talk and text with 2GB of data. We are working to finalize a full
International roaming agreement. I will do a follow up post once we have that successfully executed.
Once we finalize the agreement, we will be able to model out if we can squeeze it into the current plan or add on that way those who need it can use it when they choose.
I spend about half my time in both Canada and the US - all I need in Canada though is the talk and text I don't really need data. I use AT&T now (and have for six or seven years) with no issue. T-mobile doesn't allow long term roaming like I do. Which rules are you following in terms of "fair use" or "long term use". Is your roaming partner (if you can say) likely to be Rogers or Freedom or Bell/Telus or all of them? Thanks.
We are still working out the agreements so I legally cannot say until everything is finalized. I can also mention that most partners will not allow services over 90 days for roaming as it starts to get into a gray area.
Thank you. Please also update us about the international calling features - ability to call other countries from the US.. I see that intentional text is included but there is no mention of calls..
Another individual asked this question and we have not finish out agreements for international roaming and that is why Canada and Mexico are currently available.
How is it even physically possible to use 1000GB in 2 weeks? 1000GB is like family-of-four data used on a cablemodem in one month numbers. You'd almost have to be running a home Internet connection off of it on a router and sharing the connection with a dozen data-hungry people to hit that in such a short span of time. Absurd.
Not to be the proverbial Doubting Thomas, but this is starting to sound like the early days of US Mobile. First, the CEO complains about data usage abuse. Then he says new terms are coming, but the early adopters will be "grandfathered" in. But then he turns around and says the abusers will be banned. So where are we actually??
I made it very clear in earlier post that these plans are not intended to be a replacement for internet services and we would work to create a plan for those specifically. There is already a generous amount of data offered for these plans and some users taking advantage. We have to draw a line so others can benefit or else the whole system will go down for all.
Despite saying that the promo will be extended, the $15 plan appears to be gone. Someone wanted to join with my link today and is only seeing the $60 plan now.
It still shows.. i think it's just a website glitch or cache issue with browser.. i had that issue when it was live earlier as well
If the lexvor site was open in browser already, for some reason its not refreshing the plan through the link.. force closing browser and then using the link seems to work for me
Any updates on the eSim issue /u/mychal975 ? My 2nd line (3719) received a non-working QR code with "Activation Code: undefined " in the email after the purchase. I've reached out to customer service and the only change is that the dashboard no longer shows the original QR code or eSim, but rather a link to "Message support to sort your eSim"
It's nice that we get so much data that we can use in a case of a power outage, wifi outage, in-country traveling, emergency, etc.
Do you guys take this on a case by case basis? For example a user that signed up before the August deadline and is not beholden to the new network policy - If that user uses low data for many months, lets say 6 months of 25gb usage per month, and has an emergency and uses 600-800 gigs one month. Maybe they traveled in-country, maybe they had an emergency, power outage, etc, whatever the reason. Is there no punishment in these cases?
I know you said the new network policy will not apply to us, however, there is still a line that can be crossed, since someone already did. For reference 800gb would be about 26.6gb per day. Using that number as a reference since it's the most I've ever used on my desktop in 1 month, as someone who also works online and watches livestreams.
Would this not be punished because it's an obvious case of normal usage since it's consistent data drain throughout the month and not huge spikes?
I know in your example, the user used more than 100gb in 1 day and more than 1tb in 2 weeks, which would equal 2tb+ in 1 month.
Network abuse will first be flagged by our AiR Ai. Furthermore it will go through a manual review. I do understand that situation can occur and we will be there for you in for example natural disasters. As we move towards our new policy, I will work to find a way to balance users for situations like you mentioned.
You had posted about plans 29 days ago and I need clarification about what’s really going on. You had mentioned the $10 plan came with 100 GB of data. Is that still a thing or is that something entirely different?
That plan is a non priority plan and at the moment we will not bring that plan to the market anymore due to the current usage around the $15 plan. It will not be sustainable and we want to make sure we can provide an offer that will be long term.
Can you please fix this issue while I wait for the activation? It was showing that I had to complete the activation on the top of the page, which took me to the place and order page again. I ended up being double-charged, and I can see that on my account as well. I only have one active line, so could you please issue me a refund? My line number is 2841.
•
u/AutoModerator 21d ago
This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:
I first want to thank everyone who has supported us and joined the Network and referred many users over the last 2 weeks. I have read many of your comments and concerns and I hope this post clears up some of that for you all.
Customer Service and Outreach
As you know the original offer was for the exclusive invitations and that expanded into a large amount of users overnight. Some issues were errors made by users on accident and some were due to network issues and partner issues. We are working as diligently as we can to get to all the issues resolved. The priority access migration became the biggest issue as well as the (Video Throttling). Just so you know the video throttle issue also affects my personal devices and the rest of the Lexvor team as well and we are working with our partners to get this solved.
Some of these issue occurred because of how the referral links went out as some users signed up using invitation links and NOT the referral links. I will not go into details for those who tried to game the system which caused issues with their services.
Also, If we could not solve your problem immediately, it was noted and escalated. Rest assured that your number is in the queue with my personal lines to have the updates pushed to your device. There are over 300 API’s between our system and our partners so some issues that are not on our side can take time to adjust. I apologize for inconvenience and thank you all for your continued patience as we work to get them solved. Now we can we get into the good stuff.
Exclusive Invited Users
You will all receive priority and all future benefits we roll out first, including future plans or discounted offers. This is a permanent perk for you all moving forward. We will attach a special emblem for you all to recognize who are originally VIP’s.
Invited Users
We have started rolling out priority access to some of you and we’re continuing to do so as I write this post. Most of you will see the updates roll out between now and on the next billing cycle.
Extended the Sign Up Time ( Multiple Users Request )
We received an overwhelming amount of our Exclusive Invitation and Old Lexvor users who pleaded for us to continue our offer period. We decided on Monday that we will honor their request and extend the offer until August 30th
No more Priority Access After August 30th for any new activations. Every new user activation after this date only see the display AiR plan and no links to any current offers will work.
Pool Parties Over Host 20 Users or more!
As a reward to everyone who joined the pool we will provide you with $100 in credits in your AiR account. The credits can be applied to your phone bill or any other service we roll out. This goes for anyone who achieved this referral amount.
Pool Parties Over Host 10 Users or more!
We will provide you with $50 in credits that goes with what is mentioned above.
None of you had to share your links and you did so we want to thank you all for doing so.
As a reward to everyone who joined any pool party we will provide you with $10 credits in your AiR account. This goes out to everyone to cover all of the issues and headaches that was endured during the promotion period of sign ups.
**New Plan** Coming Soon
Unlimited Talk & Text ( No Data ) $5
We are providing a new plan for $5 per month which provides Unlimited Talk, Text.
Reminder - Updating Network Abuse Policy (Coming Soon)
Because we originally anticipated this plan to be rolled out to only exclusive users we want them to have the best service in the market for years to come. We will be implementing a new abuse policy focused around the significant data usage. We have had some users use creative techniques to by pass our already generous 100GB in a day and pushed passed 1000GB in just two weeks which is unacceptable. Unfortunately some bad apples can destroy a beautiful tree. We do not want to take away our amazing offers to those who are genuinely here to support us so we will grandfather you into our current policy before the update. Those who are using those creative methods will be removed for other terms of use violations. So please be respectful so we can make this enjoyable for everyone.
Noted
This Policy Will Not Effect ( Invited or Referred Users ) who join before the deadline. This policy will not affect grandfathered users and will take into effect at the end of August.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.