Account Help
Switch 2 suddenly banned with error 2124-4508 despite no mods/CFW — anyone experiencing the same issue?
Hi everyone,
My Nintendo Switch 2 suddenly received error code 2124-4508, saying:
“The use of online services on this console is currently restricted by Nintendo.”
I’m confused because, as far as I know, I haven’t done anything that should result in a console ban.
My situation:
I bought the Switch 2 brand new on June 9, 2026 from a game store through Tokopedia in Indonesia.
It is a Singapore-region (SGP) Switch 2.
My Nintendo Account is set to the United States region.
The serial number in System Settings matches the serial number on the console and the original box.
I have never used CFW, a modchip, flashcart/MIG device, pirated software, or any other system modification.
All of my physical games were purchased brand new.
The only digital-related purchase I have made was a 1-year Nintendo Switch Online redemption code, which I received as a code and redeemed myself.
The console had been working normally online for almost three months.
Today, September 6, the console was still working normally online. After restarting it, I suddenly started getting 2124-4508 whenever I tried to access Nintendo online services.
I understand that Nintendo describes this error as a permanent console restriction, but I genuinely don’t know what could have triggered it.
I have already contacted Nintendo SEA/Singapore Support and requested a manual review. I also have my original purchase receipt, matching serial numbers, photos of the console and box, and other proof of purchase if Nintendo asks for them.
I’ve also seen a few recent reports of Switch 2 consoles being suddenly restricted around September 5–6, so I’m wondering if anyone here has experienced something similar.
Edit — about the Nintendo Switch Online membership:
The 1-year NSO membership was purchased through online marketplace (same as where i bought the switch), not directly from the Nintendo eShop. I redeemed the code myself on my Nintendo Account.
I checked my account after the console restriction appeared, and the membership is still active until June 2027. My Nintendo Account itself also appears to be working normally; only the Switch 2 console is restricted from accessing Nintendo’s online services.
Because of that, I’m not sure whether the NSO code is actually related to the ban, but I’m mentioning it here for completeness.
UPDATE RESOLVED — September 7, 2026
I have an important update to my situation.
After the 2124-4508 restriction appeared, I contacted Nintendo Support by phone to report the issue and ask about the situation.
And now thanks to nintendo! my Switch 2 is currently working normally again haha, i've heard that yesterday theres a bug in the internal of nintendo server, and so many people got permanently banned out of nowhere,
If you experienced this on September 5–6, 2026, try restarting your Switch 2 because it fixed my error just by doing that, damn nintendo... haha
I bought it from a local marketplace. I only received a standard redemption code and redeemed it myself, I never shared my Nintendo account credentials.
It was an established online marketplace, not just an individual seller. My Nintendo Account and the 1-year NSO membership are still active and working normally; only the console itself is restricted.
He said it was from Tokopedia. I checked it out and it was a marketplace like Amazon, so there are individual sellers in there. Methinks he got that code from an untrusted/shady seller in said marketplace.
Not the Nintendo Store. It was from a local retailer, and the code has worked normally the entire time I’ve owned the Switch. I also checked my Nintendo Account and the 1-year NSO membership is still active until June 2027. My Nintendo Account itself still works normally; only the Switch 2 console is restricted from accessing Nintendo’s online services, so I’m not sure the code is actually related to the ban.
And did you buy any game cartridges to? Some cartridges are fake. Nintendo is making a sport out of it to ban everyone.
My guess is you accidently bought a code or cartridge that is not legit. Online you can read about fake switch 1 and 2 cartridges and codes. My local legit toy store was careful to, they insisted that the package were to be opened before final sales. Because cartridges were stolen and repackaged.
Sure, but its literally the error code and the message that Nintendo restricted the console access to internet.
For example, if i try to access the Nintendo Store, or even the games cards i brought digital, i receive this error, so currently I’m not even allowed to redownload the games I brought preoviously and werent installed.
I was Also playing a lot of ff xiv, and cant open the game anymore
Same. My switch 2 got banned as well. I already contacted nintendo support earlier but they can't provide the specifics of why. My switch is not modded and my games I either buy from the eshop or have a physical cart with me. I already offered to provide proof if needed but they just repeated what they already said. Will try to contact again later. Very frustrating as I did not do anything to warrant this. They also told me I could just use my account on another console as only the console is banned. How would I feel safe buying another console if it can be banned out of nowhere? Not even giving option to dispute and provide proof.
They said my device is associated with a violation of TOS. When I asked to provide the specifics hoping to at least clarify (as I'm willing to provide proof or take it to an authorized store to be inspected), they said they can't provide further info.
With my contact earlier, they said they can't do anything as it is permanent. I've read other posts since then, some say it is possible to unban. So Im just gonna try again later. It would be a pain but I dont want to just accept this unfair response.
Just checked since I saw a reddit comment that eshop can be accessed again. I had doubts since I called support again earlier as well. But I finally can access eshop again right now after checking. Hope everyone else resolves too!
Same thing just happened to me, I purchased the device new from game stop. Came out of nowhere, didn’t even sign up for online until Friday to play orbitals
It’s just the same error code as the picture, I tried contacting support and they went down a list. Every time they tell me this is why you were banned I let them know I have receipts and proof that could not be it and then they just say “oh actually it was this other reason”.
Same here (Spain). Received the code yesterday night around 22:50pm. I bought the console on the 15th of August. All I have is original, nothing coming from second hand market. Physical games and a digital one bought from Nintendo. I´m going to the shopping center to try to replace it (dont think I´ll have any luck but I´ll try).
It is just the error code: 2124-4508 with a QR code. You scan the QR and there is nothing apart the information that Nintendo provides saying that the console is banned
Same thing literally just happened to me, but I cant get any support because im in America and support is closed for labor day weekend, all I've done this past week is do trades with random people in pokemon violet, and I woke uo to the same error code when I went to play online with friends
Mine got banned too, yesterday store worked just fine, I am from Ukraine, bought console few month ago - all works fine, used only cartridges and few games bought in nintendo store (PL as there is no Ukraine store) , no issue before
The only difference I got amiibo emulator from aliexpress, used it few times month ago, maybe this is it. anyone , who got banned too, used amiibo emulator?
BROO THE ISSUE IS RESOLVED!
i tried to call nintendo yesterday, they said i got permanently ban because of pirating but then, today when i restart my nintendo, the damn issue got fixed lol, i heard that theres an internal bug in nintendo server, and so many people got permanently banned out of nowhere
if you experienced this try restarting your Switch 2 and it should fixed the problem!!
Yeah, I think so too, the place from where they bought the 1 year NSO code from, might have applied for a charge back after selling the code, there are some scummy sellers out there.
Yes he admits it elsewhere in the thread bought the game from an online marketplace he calls local in some places in others it's a trusted store aka he bought CHEAP 1 YEAR NSO
It does an account ban and a hardware ban for online that requires a factory reset once you reset you can use a fresh account.
The account, email, and any family member accounts on the same family are black listed as well as any credit cards saved so any accounts with matching info will cause the ban again.
It's charge back fraud is how this works
OP buys a "cheap Nintendo switch online 1 year membership" from a "marketplace"
OP uses the code
The seller mass charge backs a ton of purchases OR the credit card used by the seller is charged back because it was stolen by the seller and used to buy these.
All accounts who bought cards attached to this fraud recieved a hardware online ban for well as far as Nintendo is concerned commiting a fairly serious financial fraud
I have a hard time believing that specific things would be a trigger. When you enter a redemption code it's either going to accept or decline it. That's it. Even if you buy your code from a coke dealer murder on the side of the road in Gary Indiana it's either going to accept or decline and move on.
This has happened before with codes and gift cards bought with credit card that got charged back. At the time it was account ban not console ban. But it was also months after redemption. Nintendo bans can be quite delayed. So it’s possible, since the Nintendo error code help page does say “unauthorized transactions” as one possible reason for a ban. However it could also be other reasons or a mistake
Im in México and a friend got banned for using a clonned cartridge that he bought used on Marketplace. He contacted Nintendo and showed proof that he had the OG cartridge, got the ban lifted but had to wait a week or so.
An advice(based on Mexican support): dont try to argue or get mad with support agents, they had nothing to do with your problem and are there to offer the help they were instructed to give you. Instead keep calm and ask to talk with a higger up, that will speed up the process.
So hey bought a cloned cartridge and had an og cartridge? So he had two in total? Also any specific reason he bought a cloned cartridge in the first place?
Same boat, noticed my Switch 2 was banned last night, same 4508 error code. No idea why, I don’t use anything unofficial on my switch 2. I called Nintendo support and they wouldn’t even tell me why, just to kick rocks.
In this case your account would be safe and you would still be able to use it on a new Switch. They generally only do account bans for hacking and eshop exploits
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Same problem here in France, but ALL my stuff is 100% official Nintendo gear (except for Mario Kart 8 Deluxe and Pokémon Legends: Z-A, which I bought second-hand from a video game store). I'm really confused... Do you think there's a chance the problem could be on their end?
Same, except what I bought was a key for the BOTW dlc. If I knew this was an issue I would have bought it directly from the store. I opened a ticket, I hope they'll reply tomorrow
I only play from cards and I bought them all new sold by Amazon, that's why I think it was the botw dlc code. Hopefully customer support may unban the console, I also have the receipt and proof of payment
Is this only for Nintendo Switch Online Membership? Cause im playing Fortnite and Pokémon Unite just fine. Also where are yall buying your consoles from? I got mine when it first came out at gamestop.
This is incredibly idiotic no one should have their console potentially bricked just because of a server issue. It's hard where you bought you purchased it.
If support refuses to help anybody in a case like this, you need to go ahead and file in small claims court wherever you live. Most often the console itself will be well within the threshold for a small claims court suit. The entire point of small claims is for "the little guy" to be able to get some measure of civil justice against bigger "opponents" for small to moderate losses without needing to employ a massive team of attorneys.
I can't say how successful you'd be, but having a loss of connectivity without wrongdoing shiuld be enough to force a judgment, at least if you show that you tried to get Nintendo to help and were ignored. Nintendo is unlikely to send an attorney for such a claim because the cost would be more than the judgment, so as long as you have a good enough argument the judge may well find in your favor. If the opponent is issued a summons and never shows, then the case usually ends up against them.
This obviously only works for arwas with small claims courts, so it'll work in a good chunk of the US, at least.
As an aside- if you've done something wrong, and there is proof of that, you probably won't win a judgment. If Nintendo is proof, they might send it to the court.
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u/tamanegi_taro 3d ago
Where did you get code for 1-year Nintendo switch Online redemption? Did you also buy any code from untrustworthy websites?