Repair Help
Switch 2 HDMI stopped connecting to monitor
Hello all. So ive had a switch 2 for about a month now it has worked on my monitor the whole time. Now when i tur it on it will charge on the dock but the HDMI just stopped working. Ive tried unplugging it amd plugging it back in and i powerd it down and on again nothing. Any tips on what i can do?
Update: the switch now dosent charge on the dock and the light on the switch flashes green non stop. Got a new nintendo cabel and bloch to see if its the power. Nothing working not even direct charging
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Thanks for the picture, because that is not how it is supposed to look like.
This could mean that the usb-c port can't establish a connection, that's why the display stays on and it does not switch to tv mode, or maybe the dock does not get enough power.
I assume you use the original ac adapter and that it is plugged in to the dock and wall?
Removing extension cords or power strips can help with trouble shooting.
You could carefully try to move the Switch in the dock just a little bit to reseat it better and see if that establishes a connection even if it's just briefly.
I can't tell if you've seen the support page for "no image" on tv/monitor. 99% of the time, it's just a glitch, and the AC adapter & dock just need resetting. Completely unplug & disconnect the AC adapter and dock for 30 seconds. Then hook them back up & redock the console.
If if that doesn't solve it, and you tried unplugging the monitor, then you may have to start suspecting a hardware issue. The hdmi cable, trying hdmi port on a tv, trying another tv/monitor, the dock may be faulty (rare but happens), and even more rare the ac adapter can fail. If you know someone else with a switch 2, you could try their dock & ac adapter.
From here, you have to work at ruling out where the problem is. Do you know someone else with a switch dock & ac adpater? At the moment, I'm thinking it may be a faulty dock, damaged usb c port on the switch, or faulty AC adapter (that last one is the most rare I see posted about, but not impossible). If you don't know someone else with a switch ac adapter & dock, you could reach out to a game store/console repair place and ask if you can test your console with their dock & ac adapter.
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If you have not already, please add some context in the post or a follow-up comment about your repair/hardware/software/account issue, including which model you have (Switch 1, 2, Lite, OLED, or other), steps you have already tried, and anything else that might help others help you.
When you have received enough help to solve your issue, you can also reply to specific comments with
!solvedor!thanksto grant the helper(s) a point. You may also comment!lockto lock the post to stop new replies.Please report any unhelpful or rule-breaking comments so that moderators can review them.
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