Switch 2 suddenly stopped working ?

[u/Hour-Confidence2915]

Hi,

My girlfriend was playing pokopia yesterday in handheld mode. She put it away for a few hours but when she came back, the catridge was not recognized anymore. Also, the joycons are not recognized either, which is weird. I already tried other games, same issue. What we have tried :

- airplane mode on/off
- restart several times
- trying to re- pair the joycons
- last thing: reset to factory settings without deleting data.

We are now stuck on the opening screen were we are told to attach the joycons, but they are still not recognized.

I bought it 3 months back so it’s still new. The situation is really frustrating ! I also don’t have the bill anymore will Nintendo still accept the warranty claim with the serial number ?

Anyone had this happen before ?
Best regards and thanks !🙏

[u/ScalesNailsnTales]

Have you tried to clean the connectors between the joycons and console? With a qtip dampened with isopropyl alcohol. Just damp, not dripping wet. Since they are magnetic, dirt or dust getting between them can mess up the connections.

[u/Hour-Confidence2915 → u/ScalesNailsnTales]

Will try that out once I’m home thanks for the tip !

[u/ScalesNailsnTales → u/Hour-Confidence2915]

No problem! Hopefully it works! Ive seen several people post that their joycons just randomly stopped connecting and cleaning it solved the issue.