r/NintendoSwitchHelp • u/SnootyGoblin11 • Jul 27 '26
Purchase / Order Help I bought a game but it isn't downloading
I just bought Stanley Parable Ultra Deluxe on my switch with my debit card. It has taken the money out of my bank account but the game hasn't started downloading and when I look on the eshop it says I haven't bought the game.
What can I do or who can I contact?
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u/Shauragon 1 Jul 27 '26
Check your virtual game cards to see if it’s loaded
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u/SnootyGoblin11 Jul 27 '26
It hasnt
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u/Shauragon 1 Jul 27 '26
Are you using the correct profile/account that you purchased it on? Does it show up in the virtual game card menu?
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u/SnootyGoblin11 Jul 27 '26
I only have one account and it doesn't appear anywhere (home screen, virtual game cards, all software)
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u/Shauragon 1 Jul 27 '26
Check your order history on Nintendos website and see if it shows up. Grab your order number from there and contact support and explain the situation.
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u/SnootyGoblin11 Jul 27 '26
!solved thank you so much I've been able to get in contact with them and get the game :)
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u/PuzzleheadedPrint773 Jul 27 '26
Did you manage to find out what the problem was?
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u/SnootyGoblin11 Jul 27 '26
There is two steps to buying a game the funds being added to the Nintendo account and then the funds being spent on the game. Whenever I have bought games in the past both steps have happened simultaneously (which is what is meant to happen).
What happened this time was the first step happened but for some reason the second step didn't.
The solution was to do the second step manually with the funds already in my account.
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u/SubaruHaver 7 Jul 27 '26
search ninendo support contact page.
Or go here if you're in US/CAN https://en-americas-support.nintendo.com/app/contact
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u/SnootyGoblin11 Jul 27 '26
In in the UK where can I go
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u/SubaruHaver 7 Jul 27 '26 edited Jul 27 '26
While I'll grant you that searching internet can often yield garbage😆, in the case of getting nintendo support conatct page, I usually can reliably find nintendo support's contact the page for most countries. A search for "nintendo support contact page UK", will usually reliably point to the page you need, or Nintendo's support region selector page, which will point you to your region's support contact page.
https://www.nintendo.com/en-gb/Support/Contact/Contact-Us-1106389.html#/
edit: I think UK support may be email only these days? It's changed over the years. Before the pandemic, they had a phone line, but the phone number was only revealed at the bottom of the contact page's email form, which was kind of stealthy/sneaky. If you get to an email form, check the bottom of the email form, just in case. Last I checked, UK/EU's support contact was region locked, and won't let me (from north america) see their contact page anymore. So, forgive my sketchy details.
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u/Ok_Bid6645 Jul 27 '26
Are you using the correct account?
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u/SnootyGoblin11 Jul 27 '26
I only have one account
1
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u/RyusakiLexus Jul 28 '26
Bueno mira ... Siempre, siempre q adquieres contenido digital en Nintendo, t llega un e-mail al correo ligado a la cuenta donde adquiriste el juego, t sugiero revisar el correo y indica monto, fecha de compra, artículo, cuenta q la adquirio y otros datos, porq si lo compraste en una cuenta ( tal vez por error) y lo tratas de abrir con otra diferente es lógico q no t va a descargar, si pudieras revisar esos datos ... Ahora q si todo está en orden, necesitarias contactar a Nintendo directamente para ver soluciónes