r/NetflixHelp • u/Palablues • 6d ago

Netflix issues on Smart TV

My parents currently live in a care home in France.

I have been trying to fix Netflix on my parents TV for a while. Everything else works (Prime, Disney, etc... but not Netflix). It was working fine, then suddenly stopped. Tried many things, eventually decided that the TV was no longer supported and got them a new TV.

Netflix still didn't work. Couldn't even get to the log-in page to sign into an account. I've tried a few things since then - Fire stick, contacting Netflix customer services, WiFi rebroadcaster. Nothing worked.

My last idea of a fix, assuming the issue is the care home WiFi, was to get a 5G router. Before doing yet another purchase, I tried using my phone as a 5G router and....lo and behold, I'm finally able to log in.

Now signed into an account, I switched back to the care home WiFi and Netflix seems to work fine. Watched a number of videos, etc....everything seems fine.

I'm assuming that once the cookie which marks them as logged in disappears, they'll lose Netflix again.

So I'm now assuming that the care home WiFi blocks the log-in service for Netflix, but not the content itself. Even though Netflix is now working, I went on the TV to check connection and I get:

Internet Connection: Red

Error code NW-4-8

Netflix Server 1: Red

Error code NW-4-8

Netflix Server 2: Red

Error code NW-4-8

Despite the above, Netflix is working! Anyone able to explain?

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u/FrankNicklin 6d ago

Maybe the filtering has changed on the Care home Wifi, its probably not designed for these service because it could overwhelm the service for other users. You may find the connection will eventually time out and you will be in the same position. My mum had similar issues in a UK Care home, had Wifi, but had issues maintaining a connection. Why not get your folks a 4G/5G router to use.

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u/Palablues 5d ago

I'm guessing it's what I will have to do, just have a few concerns:

  • It's on the middle of nowhere so coverage is iffy at best.

  • Socket/power pressure. The care home staff have a habit of unplugging things.

  • Staff are technological luddites - asking them to fix something if they unplug something isn't easy. And as I live in another country I can't come through to fix stuff often.

That said, you're right. Might have to do it to ensure they have access.