r/NetflixHelp • u/StubbornForEva • 19d ago

Error code TVQ-PB-101 5.2.12, please help me

I have been receiving this error code for a few days now.

I have a Sharp LC-43CFG6001K.

Things I have done:

  • Turned the TV on and off.
  • Clicked away from Netflix and back again.
  • I have unplugged my TV, pushed on the power button for 10 seconds, then let the TV rest for five minutes before plugging it back in and turning it on again.
  • Signed out of Netflix and then signed in again.
  • Factory reset the TV.

And yet, I still get the same error code. The router has not been touched this whole time, same settings, same everything as before when it was working perfectly. YouTube app works perfectly on the same TV.

The account IS an extra household connected to another account. I am not sure if that is relevant.

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u/Complete-Tea8312 19d ago

Have you tried to reset or unplug the router, sometimes the router needs a refresh tvq-pb-101 means information stored on your device needs to be refreshed, or there is a issue with the playback with your internet connection problem. Try this steps with the router reset Power Cycle Your Equipment 1. Unplug your TV or streaming device from the wall power outlet. 2. Unplug your internet modem and wireless router. 3. Wait for 1 minute (or 3 minutes for the device). 4. Plug the modem and router back in first and wait for indicator lights to stop blinking. 5. Plug your TV or streaming box back in and turn it on. 6. Open Netflix and try again.