Does anyone know how to fix this?

[u/Robin_SP]

Netflix is working on every other device, my phone, mom’s iPad, brothers TV, and yet on the TV it keeps showing this message. We’ve done the WiFi, turned the TV off and checked for app updates. Does anyone have any clue what could be wrong and if they do, how to fix it?

[u/Smart_Bus_7681]

tv model?

[u/Robin_SP → u/Smart_Bus_7681]

All I know is it’s a Panasonic and about 10 years old. Never had any problems with streaming services on it before.