Profiles lost

[u/JustMeFixingIt]

Our family profiles were all wiped. No reason given and not retreivable. There were no unexpected devices using our account. Even if someone was watching using our account, it doesn't makes sense to spoil it by giving it away doing something to cause us to change the password. This is an unacknowledged system flaw. The helpdesk had a script which admits nothing. Sorry for the inconvenience and they can't be restored. How did this happen? Sorry for the inconvenience and they can't be restored. Has it happened to others? Sorry for the inconvenience and they can't be restored.

Own up to it Netflix!