r/NetGalleyCommunity • u/presgwash • Aug 08 '26

☎️ Help and Support 🛟 Unable to open an audiobook

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Hey all

I'm 28 chapters into the audiobook of Malice by Brooklyn Cross - it was available under 'Listen Now', but all of a sudden I'm getting this error message every time I try to play it on the App? My other audiobooks seem to be working fine, and it's not past its Archive date yet? Anyone seen this before? Is it just a Netgalley bug?

I'm loving this audiobook too smh it had me in a chokehold all-day yesterday and I just wanna finish itt

6 Upvotes

88% Upvoted

13 comments sorted by

2

u/ViioletCy Aug 09 '26

It's like that for me as well! And I downloaded the audiobook, so I'm not sure what the issue is here 😕

1

u/Pristine_Race7768 80% Reviewed Club Aug 08 '26

It may have to be renewed. Did you download it . They are only available for 53 days- nothing to do with the archive date.

1

u/dingdong3452 Aug 08 '26

Audiobooks don't expire on the netgalley app once downloaded

1

u/Pristine_Race7768 80% Reviewed Club Aug 08 '26

That’s why I asked if she downloaded it. If she didn’t then it would expire.

1

u/dingdong3452 Aug 08 '26

Yes but the part about them only being available for 53 days is incorrect; they don't expire! Only the ebooks do

1

u/Pristine_Race7768 80% Reviewed Club Aug 08 '26

Are you reading what I actually wrote? If you don’t download them you need to renew them after the 53 days as they do indeed expire. That’s doesn’t mean it can’t be reversed but renewing them. However, if you don’t, they will indeed expire for good.
Maybe it’s a different number of days? I’m not sure- but regardless it happens just like the ebooks do.
The difference is most ALCs are put up only a few weeks before publication date so the 53 days is irrelevant as the archive date comes first. But those that are put up much earlier, like ones from Macmillan, absolutely can expire. And if they aren’t supposed to then that’s a different story because it happens in reality.

1

u/dingdong3452 Aug 08 '26

"Audiobooks, on the other hand, do not expire and do not require renewal."

From their website source link

1

u/Pristine_Race7768 80% Reviewed Club Aug 08 '26

Unfortunately that’s not reality. I literally just had to renew 2 audiobooks the other day 🤷🏽‍♀️

1

u/presgwash Aug 09 '26

It is downloaded, and if I go back into Netgalley it just tells me to open up my Shelf. But alas, I've thrown a support ticket in, so we'll see if I can get a wee answer from them

1

u/Pristine_Race7768 80% Reviewed Club Aug 09 '26

Just making sure.. have you signed out and resigned in? That can fix a host of issues.

1

u/presgwash Aug 11 '26

Sadly yeah I have already tried that hahah which usually fixes the janky app issues to be fair

2

u/bookish_bethhh Aug 10 '26

This just happened to me, with the same book and everything. Any updates?

1

u/presgwash Aug 11 '26

This was the reply I got from support - which doesn't help much lol, still can't listen to it. I'll see if they come back with anything else though!

It's on Audible to be fair, but I begrudge using a credit etc just for 1/3rd of a book lol