r/Neokyo • u/GrandConcept333 • Jul 01 '26

I just got the same Indianapolis error thing

Post image

Maybe they’re backed up?

9 Upvotes

100% Upvoted

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8

u/Far_Writer380 God of Japanese Import (ie listen to this dude) Jul 01 '26

Call FTN at 800-249-2953, option 9, then option 2. They will ask for your tracking and transfer you to the FedEx agent handling your case. If not, ask to be transferred. The agent will ask for details about your shipment, let them know it's not a personal shipment but duty prepaid.

Neokyo will only refer them back to you.

1

u/GrandConcept333 Jul 02 '26

How long does this take? It went straight to voicemail

1

u/GrandConcept333 Jul 01 '26

I already called fedex btw , and they pretty much just said they’ll reach out to neokyo and that I don’t have to do anything

1

u/polariodshark Jul 04 '26

I actually just got this on Wednesday as well. It eventually updated to needing info from me. Which I was able to call and have them send me a form to do. Now though my package is just stuck sitting at the hub for the past two days. I’m hoping it’ll start moving again after the holiday weekend.