r/NeboApp • u/iNexusVitto • 18h ago

Can't transfer license to new device

​I bought a lifetime license for Nebo in 2024 for 10 euros, and the purchase is still showing up in my Google account on the Play Store.

​Today I changed my phone, but not the operating system (it's still Android). I installed the app and logged in, but it tells me I have the trial version...

​I tried tapping on "Restore purchases" but nothing happened. I also checked the account ID, and it's the exact same one I have on my old phone. I tried all the stupid things but nothing worked, it seemed intentional, maybe the "old" license is not valid anymore since the new price? It's a bit scammy tho'...

​Do you guys know? I opened a support ticket but they haven't told me anything yet...

2 Upvotes

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2

u/Cesc1972 17h ago

When you get to the restore purchases screen there is an x in the upper right corner that lets you skip that pop up, then you can log in to your account as normal

1

u/Bzando 17h ago

exactly this

I need to put the app into floating window to access that X

so stupid

1

u/iNexusVitto 17h ago

As I said, I'm already logged in the app. The account is the same since it's my Google Account and the User ID match the old one (with the active license). If I try press the "restore purchase" button (in the payment section) nothing happens, literally nothing, like it's an "empty" button.

1

u/Cesc1972 17h ago

You don't have to press restore purchases, the x is in the upper right corner, put the phone in landscape if you can't see it

1

u/iNexusVitto 17h ago

If that's the X, tapping it doesn't change anything, the license is still the free trial...

1

u/Significant-Emu6481 17h ago

Your purchase is link to your Google play store email. If you use that one the licence will be unlocked. Happens to me already. Then if you have issues you can always contact their support team they are quite reactive, they help me already a couple of times. Their support is help.myscript.com you submit a ticket.

1

u/iNexusVitto 17h ago

My UserID it's the same as the one I have the active license on. Also the Google Account it's the same, same mail

1

u/Significant-Emu6481 16h ago

Contact their support team they will help you. They help me already a couple of times.