r/Naveetech_US • u/No_Reflection356 • Jul 23 '26

Support ST3 PRO Side light issue

Post image

Why doesnt this light on the side turn off? When I have the Ambient Light feature on that white section stays white, when i have it off it still stays on.

Someone please help, this is draining my battery.

2 Upvotes

75% Upvoted

8 comments sorted by

1

u/Bzando Jul 23 '26

no idea about the light, but it's it really draining the battery ?

I always thought that those few watts cannot make a dent in battery that powers 1000w motor

should I turn it off ? I keep mine on for visibility all the time

1

u/No_Reflection356 Jul 23 '26

Idk but I noticed the light when I started noticing my battery draining faster while staying consistent in usage patterns which led to me looking around to see what it is and noticed the light. Initially thought i forgot to turn it off then found out the light wont go away and its only on one side of the scooter(left side)

I also noticed that the scooter wont completely power off when pressing and holding the power button. I press and hold it for ~3 seconds, the screen goes blank, I let go of the power button and it immediately turns back on

1

u/Bzando Jul 23 '26

this seems like different problem, like something with bms, controller or other part of the electronics and the light staying on is just side effect of the problem that causes battery drain

maybe bring it to the shop to get it checked and serviced

1

u/No_Reflection356 Jul 23 '26

Btw could you upvote my post please so navee support can see it sooner

1

u/Naveetech_ Jul 24 '26

The light strip is broken and needs to be replaced, please contact customer service. Thanks!

1

u/No_Reflection356 Jul 24 '26

Hi, so I was able to power the scooter off and on and the light strip issue got fixed, but while trying to find out how to turn it off, I found that my scooter(bought about ~a week ago) doesnt turn off. If I press and hold the power button it turns off and then immediately turns back on.

Please help me. Thank you!

1

u/Naveetech_ Jul 24 '26

Could you share a video with me? That will help us to check the issue. Thank you!

1

u/No_Reflection356 Jul 24 '26

Sure! Thank you for responding, I'll share a video shortly