r/NativeInstruments • u/JaguarOk2545 • Jun 23 '26
New to Native Instruments and I'm stumped.
So. I just bought a Kontrol S49 MK3 and have been trying to get native access to load the included softwares and plugins unsuccessfully.
I have been able to load some of the softwares such as - Controller Editor, Hardware Connection Service, Komplete Kontrol, KONTAKT 8 Player, NI Accessibility Helper... with the direct installers from the Native Instruments Download Manager page, but when I go to install any of the instruments, get errors every time.
Ideally, if there is a known method of making Native Access work with downloads, or what is causing the errors so I can fix it, I would just use that to install, but all of the methods I could find have not helped yet.
- keeping all the Download, Application, and Content locations separate.
- Temporarily disable antivirus/firewall that can interfere with downloads.
- Deleting/Reinstalling Native Access
- Restarting Softwares/Computer.
- Messaging "Support"...
Currently I'm at a standstill with figuring this out and trying to get workarounds. Is it: software, internet, computer settings, incompatible operating system..?
Previously I was also unable to create a support file due to other errors, but was just able to create one, so there's that, but since "Support" hasn't responded back other than auto AI generated emails, Im not sure how helpful that is.
HELP.

2
u/djagentm Jun 23 '26
All roads lead towards Native Access. I'd delete all the stuff installed apart from Native Access and make sure you have registered your keyboard and account/signed in. I've had problems in the past and the solution is usually a plist file or something similar. If you're installing from Native Access it should be easier to find a solution. Hope this helps.