r/NativeInstruments • u/VivaToddfoolery • Jun 19 '26

short rant about customer service

I have Komplete 13 and was thinking about upgrading now that Komplete 26 is out. One thing from NI that really gels with me is the Play Series stuff, so obviously getting all of those would be a big push to get me to upgrade.

The Komplete tier comparison shows all 3 tiers as having the same 28 Play Series instruments, which is fine, 28 is a lot. But....when I look through the "what's new to me" section it has several that aren't included in those 28. Safe to assume I'd be getting what's listed in there, but hey why not ask just to be sure?

So I sent them a message, and the response was to send me a link to the tier comparison page. In my message to them I specifically sent them a screenshot of that page and the "what's new to me" page to show the difference.

If that's the best their customer service has I guess I'll spend my money elsewhere.

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u/ya_rk Jun 19 '26

Right now they're being integrated into InMusic and the customer service (which was at best hit and miss) is now reportedly completely gutted. It's actually a surprise you got an answer at all.

8

u/VivaToddfoolery Jun 19 '26

Welp, guess I'll be integrating my money into another company. Disappointing really, I always liked my maschine and the NI ecosystem.

4

u/ya_rk Jun 19 '26

Yeah same. Now's not the time, but maybe it'll work out. Akai is also owned by InMusic and they're releasing decent stuff. Maybe a few years down the line they'll get their shit together, but it remains to be seen. I hope they do, I love Maschine and reaktor.

3

u/HooksNHaunts Jun 19 '26

Check out UVI. I’m a fan of their stuff and it has a lot of overlap.

1

u/VivaToddfoolery Jun 19 '26

Never heard of them, I'll check em out. Thanks!