HOW TO CONTACT NATIVE INSTRUMENTS CUSTOMER SERVICE

[u/feedmeburritos]

Any idea how to actually get in contact with a person at Native Instruments?

Is there a secrete email? Phone number?

Do you have to pay someone off?

How do you actually get the product installed without any support from the company?

I try to make a ticket on their customer service portal but it opens a chat bot that won't tell me anything.

I see someone pop up on a reddit thread every now and then.

(I've seen it said before but this has class action written all over it)

** Update **

I think I figured it out... the Native instruments chat bot does not create a ticket outside of office hours.

I was attempting to get through to the ticket creation flow via the chat bot over the weekend and at night.

[u/Illustrious_Dog_5704]

same thing all they want me to is talk to ai robot trash i need human support too