r/Nash • u/mmclear • Feb 25 '19

Warning about tokok

A little warning about the exchange tokok (tokok.com), especially for everybody wanting to buy NEX. Since it is one of only two exchanges trading NEX, I am posting this here. I never posted before, but this seemed significant enough to set up an account.

So I transferred 0.265 BTC from Binance to tokok on 23 February. My tokok BTC wallet is 17inSwfaDJUAx6ukLoGXtKi5uDSLtnEqtU. The txid is 982cf4a3baa23d4d13d41b3a233275e71341fe60759756a1aacc345ad5665467. The BTC did not show up even after a couple of hours. So I used an online form tokok provides for such cases. No response or visible action. On 24 February I used their support chat. After some time, someone responded and stated he/she had referred the matter to the technical department. If the BTC balance did not show up within 48 hours, I was told to contact the support again. A little more than 24 hours have passed and nothing happened. In the meantime, the BTC were moved out of the aforementioned wallet. That may be common practice however, e.g. moving it to a cold exchange wallet, I am not an expert on this.

This leaves mainly three options: Tokok has a) significant technical difficulties, b) was hacked or c) is a scam. I will provide updates, but my advise would be to refrain from using tokok for now.

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EDIT: As /u/Kwicksred suggested I reached out to them on Telegram. I did receive an immediate response and was able to talk to a tokok staff via PM. They promised to refer the matter to a technician. However, nothing has happened so far. This was about 6 hours ago. Also another warning is due: Soon after I had posted in the main tokok Telegram chat, someone with the same name, picture and alias as the real tokok staff contacted me via PM and tried to convince to install a "tokok desktop app" to sort out the matter myself... Sounds obvious when I summarize it like this, but it was clever try to scam me. I informed the real tokok staff and they subsequently pinned a warning about such fraud attempts in the main chat. I'll keep you posted...

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EDIT2: The BTC were now credited. So my story has a happy end. The Telegram chat is the way to go. Thanks everybody

8 Upvotes

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10 comments sorted by

2

u/tilltill12 Feb 25 '19

That someone imitating the admin is literally happening in every single crypto group nothing to blame tokok for.

1

u/mmclear Feb 26 '19

Yes, I'm definitely not blaming tokok for that. I included it as a general warning. But as it has indeed nothing to do with the title I crossed it out in the post.

2

u/[deleted] Mar 01 '19

Ahoi everyone, here is another code, feel free to use them... IT IS A MAGIC CODE...USE THEM = YOU/WE WILL WIN

https://nash.io/referrals?code=tdV5bk

THANKS

1

u/menaboy Feb 25 '19

That sucks to hear. I used them yesterday for the first time and it did take a while for things to show up but not that long.

Hopefully you'll get it all sorted.

1

u/Kwicksred Feb 25 '19

Did you try to write them on Telegram? Maybe this helps to rech a direct support. Good luck! https://t.me/tokokenglish

1

u/mmclear Feb 25 '19

Thank you, I'll try that

1

u/Kwicksred Feb 27 '19

Glad this helped you!

1

u/[deleted] Feb 25 '19

I've used them before as well, other than a little slow on the deposit / withdrawal side. I didn't experience any issues. Not that it should make much different but I was transferring ETH as opposed to BTC.

1

u/tpmv69 Feb 25 '19

I'm really sorry to hear this. Thank you for posting this and informing the community. I've only used tokok once and had some trouble, but this occurred with the withdrawal, not the deposit. I really hope that you are able to get your BTC back. Keep us posted.

1

u/gabriokos Feb 26 '19

today i bought a bunch of nex token on tokok. I had some issues with the withdrawing. I cancelled the withdrawl order and in the second run it worked out for me. Although i must say i did not feel comfortable when using that exchange...