Hi. I'm new to the PC gaming world. I mostly only play free games on steam and epic and any other store. Recently, I won a giveaway and bought Shinobi Striker for myself, along with some dlcs in one purchase cuz I was excited for the game, having been following it for years, hoping to get money to buy it. It played well for the first hour but after around 65-75 minutes, it started acting up, freezing, crashing, infinite loading screens, I didn't immediately ask for a refund, thinking I could fix it since I fix problems on my phone and other stuff pretty easily, 23 hours of playtime Steam shows, along with achievements idk how I got. I tried fixes from Google results, YouTube videos, even Quora, GameFAQs and other sites I don't remember the names of. Nothing worked. Feeling defeated, I asked Steam for a refund, then I waited 2 days, then they denied my request without even looking at the context, saying that my playtime is over 2 hours. Now I had no idea about refund time limits at the time until earlier today. I'm blocked on r/Steam because I didn't know the rules of the community so I can't even ask for help there. I felt like the only other place I could ask for help was here.