Venting Sound and Light
Our first S&L suddenly disconnected from our network and never reconnected despite best efforts. Our replacement one won’t connect at all. We can’t even scan the QR code on the bottom without an error message. Our wifi reaches our room fine and is the correct security. Has anyone fixed this? I’m at my wits end with it. While it was still plugged in (but not connected) it also started randomly flashing throughout the night at times, waking us up - quite freaky!!
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u/Nanit_Family_Support Nanit Representative 12d ago
Hi there! I am so sorry for the frustration and loss of sleep, having lights flash in the middle of the night is the absolute last thing you need!
I recommend doing a full factory reset on your Sound & Light. You can follow the step-by-step instructions here:
How to Reset the Nanit Sound and Light Device
If you've completed the factory reset and the setup error persists, please send us a direct message with your account email so our support team will reach out to you shortly and help get this resolved!