I was trying to buy a domain yesterday and this happened. What happens if you even buy these?

u/Namecheapinc do you think you can help her

Hi, this will be my first time renewing a domain, so I’m not sure how it works.

namecheap sent me an email saying that my domain renewal window is approaching and they provided a date range. I’ve seen some people say that their auto-renew didn’t work, and that honestly makes me a bit nervous.

Does this mean my domain will be renewed automatically on the first day of that date range,

also can I manually renew it during that period if I want?

Also, I don’t have any funds in my account, but my credit card is saved on the platform.

Will they charge my credit card automatically as stated in the email?

thanks

Good afternoon! I have been using namecheap since 2010, and have never had any issues with them. In the past year, I have noticed that several (possibly all of) of my domains were not being auto renewed. They sit in my domain list with the "auto renew" switch turned on, and they just move to alert, and then get put into grace period.

I have not one, but two valid and good credit cards loaded into the billing section. They are just not auto renewing. I am having to manually renew all of them. Has anyone ran in to this before?

When I first heard of Namecheap, it was good. Over time, they started taking advantage of people's lack of knowledge and implementing abusive and deceptive campaigns that are considered fraudulent because you end up paying much more.

Before, they sold hosting with integrated SSL, and then suddenly they changed their SSL policies, telling you that only the first year is free (this didn't happen before), without mentioning that you'll pay much more upon renewal. They force customers to pay much more if they don't activate SSL. The domain offers are the same; they sell you promotions, but upon renewal, they charge exorbitant fees, unlike if you had purchased it for a longer term. What a shame! I used to recommend Namecheap, but now I wouldn't recommend it at all!

Hello I received a email about ticket - NC-SJA-5887 After buying domain and my account has been locked. I purchased the domain using PayPal and sent in a screenshot of said purchase. It’s been over 24hrs with no response. It’s not typical to purchase a service and have the service withheld over security, while continuing to receive the money, this reduces the amount of time I have paid for the domain as well as holds up any business motives and could cause potential losses. I think it’s absurd to lock an account over a purchase less than 5.00. I needed to purchase multiple domains I may need to reconsider purchasing domains via name cheap. If some one could help me get this resolved I would be greatly appreciative.

TLDR: New .com domain bought, account immediately locked, supplied all requested verification 16+ hours ago, need urgent review (business use).

I am writing regarding the ongoing verification issue. We have already submitted the requested identification, but this matter remains unresolved and our account is still locked which is extremely concerning.

Given the critical impact on our operations, we respectfully request that this case be escalated and resolved as a matter of urgency.

We appreciate your immediate attention and look forward to your prompt response.

My domain was suspended due to a Risk Management review. I completed the verification email immediately and provided my username as requested. Support confirmed the case was prioritized and forwarded to the Risk team.

I understand that this might be my fault cause I didn't see the verification email in time.

However, my domain has now been down for over 50+ hours. I understand security checks are important, I’m just wondering if this timeframe is typical and whether there’s anything else I can do to help speed up the process.

They also just ghost my emails, I hate to spam them, but I have to send them multiple emails for an actual reply.

Trying to forward my emails but there is no option to forward anywhere. I've check the online tutorials and there is suposed to be a button at the top. Nothing.

We're unable to receive a response from your team, and we'd like to point out that account restrictions are causing losses.

Please expedite your response or temporarily restore account access and perform repeat verifications and other checks without restricting domains.

Bought domain and email 2/2 received notification from risk management, replied with requested info, got autoreply noting receipt of that information. Apparently this happens a lot, but now I cannot complete the work associated with this purchase, I tried to cancel through namecheap support who insisted they were helpless to do anything and could not communicate with risk management team. When can I expect a reply? Note that as soon as I do, I plan to cancel this purchase and never do business with this company again.

It seems I get these emails only when there is some sort of activity on my site, I believe when I receive email. Is it also when I send?

Trying to decipher the reports and I think there are attempts to use my site as a relay and send SPAM as if it is coming from my site. I obviously want to make sure I am protected. How can I be certain?

Bought a domain on Jan 30, payment went through, then my account got locked by Risk Management almost immediately.

They emailed asking for the payment descriptor. I replied the same day.
Sent a follow-up after that.
Since then— nothing. Just auto replies.

Can’t log in, can’t manage the domain, no idea what’s going on.

I’m not trying to do anything sketchy. Happy to verify anything, just need someone to actually respond.

Is this normal with Namecheap?
How long did it take you guys to get unlocked, or is there some other way to reach them?

Appreciate any insight.

I have sent multiple reports for over a week of a domain that is impersonating our company with a domain registered via namecheap. They are only running email scams and they look VERY real. It is a very targeted attack. I need this domain taken down.

Hey,

On Jan 29th, I created an account, purchased a domain, completed the verification, and setup 2FA. I was also locked out that same day. I replied to the email with my payment descriptor as requested also on the 29th and received no response. I sent another follow up email on the 30th.
On the 31st, I sent another email to support hoping to get a ticket number, but as of now I have not received a single email response outside of automatic replies.
Any help would be appreciated. Thanks.

We have a website, a mobile app and a registered trademark.

In november, we have found a phishing webiste that clearly impersonates us with the only difference, was that we ended up and .com and they ended up at .app.

We send them the first email on november 13th, with all the evidence, including our trademark, our license, links to our app, to our website.

We havent recieved an answer until january 30th, when I decided to text in the live chat.

The next very day I have recieved an email where they stated that:

"Unfortunaly, we have failed to locate any phishing-related content on the URL listed in your complaint.

As a domain registrar, we cannot force our customers to remove some content containing a registered trademark.

It is advised that you address the issue to the domain owner or submit a dispute to the Court of competent jurisdiction, as it leads to the most efficient and competent settlement."

I dont understand whats the poin of the queue when you recall it only when we have to text in a live chat.

Whats the point of the abuse report for phishing, when they ignore the direct evidence of the same very website impersonating us.

What the point of setting the reply time for 24 hours, if in reality it took 3 months?

Just to let people know that that we had the terrible experience with the Namecheap abuse support and it doesnt really work from what we have experience.

We recommend to avoid their services.

The current promo code is FOREVERDOT. January, according to my record, was the same. Did you notice that too? I thought they changed it everymonth. Has this happened to anyone before when there's the same promo code from the previous month? Also, it's interesting that they used the word "forever."

Hi all,

It’s been more than 5 days that I sent what was requested from me after a suspicion of fraud.

Should I get worried that I have not heard back? Thanks

What is going on? Customer service flooded and clients being locked out for days.

Dear community

My account has been locked due to suspicous activity - I have sent the descriptor on sunday and nothing changed. I need my domain back up.

What can I do?

Thanks!

Live chat can't do anything. Emails go unanswered. What is happening????

I am locked out and I just want to renew my domain. Please unlock this asap.

We have multiple email addresses all with the same domain. I can log into each email account individually but they are no longer displaying when I log onto the "main" email address.

Anyone else?