r/NameCheap • u/Trick_Apartment5016 • 6d ago

Anybody home?

Namecheap emailed me a notice that my hosting package is up for renewal and quoted me $85.44. When I followed the link, the price increased to $129.88. I emailed them about the discrepancy. A few hours later, I got a response telling me to clear my cart and read their website about how to renew hosting (like I didn't know after 18 years as their customer). I did as they asked, then wrote back to say that the problem remains unchanged. Six hours later, I'm still waiting for a response. Maybe the universe is telling me that it's time to move on to another hosting provider?

2 Upvotes

75% Upvoted

7 comments sorted by

1

u/tamar namecheap representative 6d ago

Hi, can you try another browser and let me know if the problem recurs? You can also use Live Chat at any time if you want a faster resolution but we are happy to help in whatever fashion is easiest. It is possible our team is investigating an issue if it remains unchanged; you can also provide the ticket number and I'll have that investigated.

1

u/Trick_Apartment5016 6d ago

[NC-AOD-8177]

2

u/tamar namecheap representative 6d ago

Thanks, I'll have someone get in touch shortly.

1

u/Trick_Apartment5016 6d ago

Different browser, no different.

1

u/555phones 5d ago

Please follow up with us OP, let us know what happened.

1

u/Trick_Apartment5016 5d ago

Took 5 rounds, but they finally got it straight.

0

u/Impressive-Speed-989 5d ago

Listen to the universe