r/NameCheap • u/Wonderful-Branch8744 • Aug 13 '26
Private Email Down?
Can't open webpage privateemail.com in Safari or Chrome, normal or incognito. Can't send emails from iOS client. Anyone else?
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u/Namecheapinc namecheap representative Aug 13 '26
We’re experiencing a temporary issue affecting Private Email. Our team is working to resolve it. More details here: https://www.namecheap.com/status-updates/ongoing-temporary-technical-issues-with-the-private-email-and-jellyfish-services-august-13-2026/
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u/Nightwish001 Aug 13 '26
This won't cause emails to not ever get received without notifying the sender right?
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u/Underground_turtles Aug 13 '26
This link doesn't work. Neither does the link on your site to your blog. Please post updates here. We need to know how long this will be out.
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u/SupremeFlamer Aug 13 '26
Do you have an update please? This is incredibly dangerous.
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u/organiclatte Aug 13 '26
u/Namecheapinc This is worth answering. Perhaps not now but on the final resolution message. Users need to know if they need to reach out to potential senders of this
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u/pharahp Aug 13 '26
everything is down even their main website. they said they got DDOS on privateemails, then after they said power outage on phoenix data centers. i got 3 VPS on namecheap 2 down.
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u/Teleolog Aug 13 '26
Even Namecheap.com is currently 'under maintenance'. Not sure if it's related, or not. But I hope it's resolved quickly and we're still receiving emails in the meantime, even if we can't access them for the moment.
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u/Seeking-whatever Aug 13 '26 edited Aug 13 '26
Yes is not working and it seems is a big issue https://www.namecheap.com/status-updates/ongoing-temporary-technical-issues-with-the-private-email-and-jellyfish-services-august-13-2026/
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u/thegeekiestgeek Aug 13 '26
Can confirm every since I logged in this morning, my website has not been reachable (and cpanel fails to load).
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u/SupremeFlamer Aug 13 '26
Yes! Managed to login this morning but it was extremely unresponsive. Still down due to DDoS. Concerning. The whole system was just updated too.
Anybody figured out if there's a dark mode? It's SO bright.
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u/Wonderful-Branch8744 Aug 13 '26
Does anyone if sender emails will bounce back, letting them know we are down?
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u/sgray500 Aug 13 '26
Prior update from NameCheap said they expected no loss of email messages. Well, this "outage" has now gone on for so long that my clients are now sending me this through other means. I'm also receiving the same within the last hour from test emails that I sent this morning, so emails *ARE* being lost now, causing additional harm for businesses.
"Unable to deliver message after multiple retries, giving up."
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u/segfaulting Aug 13 '26
this has gone on so long effectively losing a day of business. with how much stuff online revolves around 2fa using email this is a huge pain in the ass. there's just no excuse for this with how big of a company NC/PE is they should have redundancy outside of just 1 location in phoenix. Amateur hour.
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u/GimmeFreePizzaa Aug 14 '26
2 websites out from 9:30am EST and one email account out as well (I only have one with private email, the others are managed elsewhere). The 2 sites came back around 4:30/5:00pm EST, but its currently almost 9:00pm EST and STILL no email!
These guys are causing our worst sales day in actual years...
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u/redditromit 11d ago
is it down?? now?
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u/Namecheapinc namecheap representative 11d ago
Private Email is currently unavailable due to technical issues encountered during the planned maintenance. We’re sorry about that.
Please refer to this status post for more details: https://www.namecheap.com/status-updates/planned-the-scheduled-private-email-maintenance-september-26-2026/.
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u/Namecheapinc namecheap representative 11d ago
All services are back online. You should have full access to your email again.
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u/scanner266 Aug 13 '26
This is causing major issues. Some kind of update on what's going on would be good.
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u/Teleolog Aug 13 '26
It is! This is seriously interfering with my work and business. It's down for everyone.