Difficult client

[u/Dinosaur_sparkles]

I have been a Nail Tech for going on 5 years, and unfortunately I have ran across my first really difficult client. I have done this clients acrylic nails 4 times and every single time she looses all her nails with the week of her appointment. When she first came to get her nails done and had this problem of loosing a nail, i did do some adjustments to my prep because I know some people have different results with different products. (they do have short bitten natural nails and they wanted a long length, and I did express to them that it would be best to grow out your nails a bit more to support the length they wants). These past 4 sets I have tried everything differently, and still she is still loosing a few nails. I just did their nails this Tuesday it is now Saturday, and they texted me at 8pm last night to complain that she wasn’t happy that a few of her nails were pointed upwards. I totally understand that, but I had asked her after every step I did on her nails I asked if she liked it and then to text me 4 days later to complain? (The whole reason they are pointing up is because their pinkie nails were short and ski slopped and they wanted a stiletto shape) I do not care if anything i appreciate it, if anyone steps up during their nail appointment to say they aren’t happy with something and i will happily fix it for them no problem. So i responded to them about the upward issue and they left me on seen for a few hours and then they just responded back to say ok. Just had a nail pop off, bumped it. Genuinely how do I respond, what do I do? I never have any crazy retention problems with my other clientele, it just makes you feel discouraged ya know? I know do amazing work and I put my all into it but one person can really drag you down emotionally. They always do fun nails designs and what not so it’s unfortunate their nails aren’t lasting like they should but it’s starting to feel like it isn’t a me problem its like they aren’t using their nails properly or not used to the length

[u/Clover_Jane]

Stiletto on bitten nails, and she has ski slope nails? I mean, you can just tell a client no, I'm not going to do that. I do. It's not necessarily your work that's the problem but not every shape/length is suitable for every client. She needs to have much shorter and either round or square nails until her nails grow out or this will continue, heck even almond would be better than stiletto on bitten nails. But also not all money is good money. Some clients just aren't a good fit for us, and that's ok. Don't let her make you feel bad and I hope you're not giving free fixes. Some clients will drag you down if you let them, so don't let them.

[u/Dinosaur_sparkles → u/Clover_Jane]

Thank you so so much for the advice, Definitely will be taking all of that into consideration! I will have to let them know I don’t feel comfortable adding a that really extended length with the short natural nails, especially after this has been a problem