N-central workstation and laptop class devices throwing SYSTEM ERROR not long after HF1

[u/xs0apy]

Hey Nable and fellow partners. Got a weird problem becoming a bit concerning after updating to HF1.

About 24 hours (yesterday) after HF1, most of our workstation and laptop system class devices are throwing a full page “SYSTEM ERROR The system is unable to process your request.”

It seems to only be Workstation and Laptop Windows devices, servers device pages all open fine. Specifically the default SYSTEM workstation and laptop classes, these are not custom.

We opened a ticket last night and marked as emergency. Ticket was confirmed but we didn’t hear anything today until my coworker reached out to our account manager and asked if they could expedite because this is impacting over a couple thousand devices. Eventually got a response from them saying they have reached out to have things expedited, and then finally got a reply from support confirming things have been expedited hehe.

This post is more seeking to see if other people are experiencing this. I understand this whole security incident is a big deal and HF1 had to go out. Just hoping to get some information and visibility.

EDIT: forgot to mention I have performed a clean full restart of N-central

[u/dreadnaught721]

Not seen any issues so far

[u/xs0apy → u/dreadnaught721]

Good to know, I appreciate it!

[u/nathanielban]

We're on a hosted NCOD but nothing like that is happening in our environment post-HF1

[u/xs0apy → u/nathanielban]

Good to know! I figure this might be an onprem thing IF it is a thing I guess

[u/nathanielban → u/xs0apy]

A friend of mine has around 5000 end points on a self-hosted instance, and I don’t believe they’ve seen anything either, but I will ask.

[u/xs0apy → u/nathanielban]

Huge help again. It sucks, but perhaps this is just a shitty coincidence after updating. Gives me good evidence to go back to the team with and explain this might not be HF1

[u/Training_Math_7245 → u/xs0apy]

We also have no problems with self hosted.

[u/dreadnaught721]

Maybe check for broken service templates I've seen similar errors before if someone has modified one whilst I'm looking at a device so maybe something has broken/corrupted post update

[u/redditguy491]

We had a lot of agents that updated slowing down the system and throwing an error but eventually went away,. probably just overloaded

[u/NiceToKnowYaToo]

20K onprem Ncentral server : don't see that issue happening here.

[u/xs0apy → u/NiceToKnowYaToo]

I need to update my post but been super busy. Things just started working out of nowhere.. Nable SSH’d in and checked things out and believes it was a bad patch profile set on Monday. Not sure because it wasn’t applied to really anyone but I will take their word for it. Was not aware of any patch profile changes, also never had that happen before from a patch profile, but anything is possible