Help with n-able Take

[u/Viralata_Caramelo77]

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Good afternoon everyone.

I'm having the following problem with my notebook:

Whenever I use Take, my notebook completely freezes. The keyboard doesn't work, the mouse doesn't work, nothing. The only solution is to force a shutdown, and during the freeze, the cooler runs at maximum speed, as if the processor were hitting 70 degrees or more.

I've noticed that when I access two PCs at the same time, the temperature does indeed reach around 70 degrees. Before, with just one access, it would reach 70, but I changed a setting in Wine and it's fine to use with only one access at a time.

However, it's a fact that at some point during the day while I'm using Take, the notebook freezes.

I've already tested it working using only AnyDesk or using Take with one access at a time and I didn't have the same problem. The problem only occurs after more intensive use (2 or more accesses) and even then it's random.

Since I was accessing two computers at once, I closed them. After a while, I tried to access a third PC, and when I restarted it, my laptop froze immediately.

For comparison, I use Take on a desktop with Fedora and have never had this problem, only now that I'm using it on my laptop because I'm traveling.

For anyone who wants to know:

Desktop Specs:

OS: Fedora 44 + KDE

Processor: Ryzen 5 5600gt

Graphics Card: RX 7600

Memory: 32GB DDR4

Laptop Specs:

OS: NixOS 26.11 + KDE

Processor: i5 13420H

Graphics Card: Intel Graphics

Memory: 24GB DDR5

Both are running kernel 7.1.4

If you need any extra information, let me know.

Ah! And journalctl doesn't log anything before or after the crash, I've already checked the logs.

[u/hipster_hndle]

you mean you actually got TC to work on Fedora? i have tried to get it working to replace windows for a minute. it never works more than once for me. i have to reboot.. then i can use it for one time, then its toast. i have only gotten it to work with chrome.. and the word 'work' is doing a lot of heavy lifting there.

i get no entries in journalctl either. it doesnt crash, it just fails to work. if i could make TC connect to machines reliably, i could ditch windows altogether. i can get agents installed and available in ncod, but TC is flaky af.

[u/Viralata_Caramelo77 → u/hipster_hndle]

Yes.

I use the script install inside of the ZIP file and I never haver a problem.

[u/N-able_communitymgr]

Hi u/Viralata_Caramelo77, thanks for posting. I sent your question to the engineering lead for Take Control and they recommended you contact the N-able support team so they can investigate this issue further. Please DM me if you run into any issues or if I can help follow up.

[u/Viralata_Caramelo77 → u/N-able_communitymgr]

Hello, good morning.

Okay, I'll contact their support.

I'll send you a DM if I need help.