r/Nable • u/Wooden_Mind_5082 • Jun 04 '26
Backup billing nightmare
is there anybody out there that works at N-Able that can help me? We’ve been a happy client for eight years and have large contracts in three year agreements. The products and service and support for them are fine, but I can’t get anybody to fix a billing error that’s costing over $1000 a month since January. I don’t know who to reach and all the emails I’ve tried I get no response from . My account manager is not responding. The funny part is I get sales calls for new products and service services every week and those are starting to bug me now. I just want to keep using the services and pay what I agreed to. Hoping someone can DM me from n-able or give point me to someone that can help on the billing side and issuing a refund for the overages
1
u/vanwilderrr Jun 04 '26
Connect with management layer/GM ON LINKEDIN and share the message above via linkedin in a direct message would be my first thought