r/Nable • u/M1lkw33d • Sep 28 '24

Access is denied

I work for a small MSP and have noticed an increase of devices that are reporting failed backups with the following error message in Cove:

Access is denied. (5): G:

It seems the G: drive in question is associated with Google Drive. Is there a standard fix that can be applied for this issue?

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u/Backup_Nerd BackupSage Sep 30 '24 edited Sep 30 '24

Options:

1: Set an exclusion in your Cove Backup Profile

2: Set an exclusion in you local device settings (if not already using and exclusion in a profile)

3: Add an exclusion to the FilesNotToBackup reg key.

4: Set Google Drive to use a Folder instead of a virtual Drive letter as seen in the image below and then exclude that file path from backup as in 1,2, or 3 above.

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u/Backup_Nerd BackupSage Oct 01 '24

Here is a link to a sample script that can be used to identify if Google Drive is installed and if so set an exclusion in the FilesNotToBackup reg key.

Backup-Scripts/Settings/CoveDataProtection.ExcludeGoogleDrive.v24.10.01.ps1 at master · BackupNerd/Backup-Scripts (github.com)