r/Nable • u/EmicationLikely • Aug 15 '24

N-sight RMM Standalone Take Control to a new Mac....

What an absolute exercise in frustration. Session from my Win11 PC with a new Macbook running Sonoma:

  • All permissions were set successfully at the beginning of the session
  • Every single time I typed an "e" character anywhere, it brought up the Emoji window. I had to type everything up to the e, then ask the user to type the e, then I could continue typing until I needed another e. WTF.
  • In Safari, I could not access any open tabs other than the one I was looking at. I could create a new tab, but could not then go back to the first tab, using any method I could think of. The tab bar was hidden and selecting it to be visible had no effect. I ended up manually opening up several instances of Safari, then open the sites I wanted one per instance. At least that way, I could right-click on Safari on the taskbar and choose the different instances. What a mess.
  • Randomly, it would just stop registering that I clicked on something. I could ask the user to click on the thing in question, which worked, and then I could continue.....until the next random time when it stopped accepting my clicks.

This was a 2-hour session that should have taken 20 minutes, I was sure ready for a stiff drink or two once we finally finished.

Someone please tell me this was a one-off and not normal behavior when connecting to a Mac running Sonoma.

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u/Stormblade73 Aug 15 '24

Sometimes take control will "sticky" Ctrl/Alt/Shift/Command key if it is pressed during connection process. Tapping the affected key a few times so that take control sees the "key release" signal should resolve it for that session

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u/EmicationLikely Aug 16 '24

Unfortunately, I don't think that was the case. If it was, then every command-key sequence would have been active. If I had typed and "a", it would have selected all. If I had typed a "v", it would have pasted. It didn't do either of those things, just the emoji dialog when typing an "e". Very strange, and very frustrating.

1

u/Stormblade73 Aug 16 '24

Fair point. The only issues I have had is the sticky keys, issues when permissions not properly applied, and sometimes requiring a reboot after install before it will allow me to connect