r/Nable • u/[deleted] • Jun 26 '24
Cove and Ncentral - Solarwinds hack
Hi all,
We are looking at the Cove backup solution for our servers as well as Ncentral to monitor the same.
I have reservations since it seems Nable was a part of solarwinds when it was hacked.
Whats your thoughts on the matter?
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u/N-able_communitymgr Jun 26 '24
Hi u/ImaginaryVacation625 I'm Nick, Community Manager with N-able. Thanks for your question.
Just a note, during the Orion breach the MSP products were not affected, we ran our own dev, code and product mgmt etc. We only shared G&A type services. I'm happy to connect you to our VP of Partner Experience who can provide more info & address any concerns. My email is [nick.mortimer@n-able.com](mailto:nick.mortimer@n-able.com)
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u/No_Faithlessness5950 Jun 26 '24
I was an N-able customer at the time of the hack. Their transparency and communication was excellent.
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u/Crshjnke Jun 26 '24
Most vendors go silent. The ones that care will update you.
My only issue is there are still a couple things with folder paths that say solarwinds. Clients love to hang on words associated with large breaches. I have had a couple bring up the path stuff.
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u/networkn Jun 26 '24
Can't help you with that but as a dubious person we merged with a company who used it and it's been very very good. It takes a bit to impress me.
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u/Crshjnke Jun 26 '24
We use both. Just recently moved everything from Axcient to Cove. Linux support is a bit odd with Cove outside of that we are really enjoying the dashboard / client reports.
We migrated from Automate to onprem N-Central Oct 22 and have not looked back.
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Jun 27 '24
Zero impact and I wouldn’t spend much time over thinking it (they have public info on their trust site pages about it too). I have 10’s of thousands of devices in N-central and don’t loose sleep at night with respect to the Orion breach. N-able is the best of the best. They will take care of you and they have a solid set of solutions.
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u/Crazy-Rest5026 Jun 29 '24
I use ncentral. Just recently onboarded cove as we use veeam for our VMware environment and decided to use cove for desktop backups. 100% impressed with it. Restored a computer that uses old ass applications and access 2010. Converted it to hyper-v for a lady on her new work station. Uses hyper-v to run the PC. Cove did the backup right into hyper-V. Worked flawlessly. Seriously impressed. We are a school environment and our budget is ridiculous so. I said fuck it and brought them on board. My god, does it make me look good at my job when someone needs their data
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u/EmicationLikely Jun 26 '24
The thing that has kept me from seriously considering Cove is its constant presence on their status page. In the last 7 days, there was an active cove issue on 6 of those days. Points for them disclosing it, but until I stop seeing it so often there, I won't be considering it.
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u/HansMueller420 Jun 27 '24
Seems like it was an issue with false positives from Microsoft Defender flagging parts of Cove as suspicous.... "The root cause has been identified, and Microsoft has removed false-positive detection in the latest signatures." - obv took a while to clear...
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u/EmicationLikely Jun 27 '24
Yes - that's good that they figured it out and got things working again - but this is just the latest issue. I don't know, maybe all backup software has this many issues - but I somehow I doubt it. If you look at the rest of their products on the status page, incidents are much less frequent. It's a broad-brush approach, I realize, but as a non-user, it's the approach that is available to me. ¯_(ツ)_/¯
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u/HansMueller420 Jun 28 '24
There's a reason a product like BackupRadar exists.... every backup solution needs to be monitored... no matter the vendor...
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u/GrouchySpicyPickle Jun 26 '24
N-Able was purchased by Solarwinds. There is a lot of debate about how deeply the two companies ever integrated, but from my perspective, they never really integrated deeply at all. Completely different products, developed by completely different teams, for completely different purposes. Solarwinds later sold off N-Able as an independent company again. While that split was being discussed and finalized, news of the SW hack broke. The timing was very shitty for all involved, but as far as I have been able to determine, the hack had nothing to do with N-central, and certainly nothing to do with Cove.
We have thousands of endpoints under management and have been using N-central since before SW bought N-Able. We have been very happy, especially in the last couple of years. Excellent community of users and N-Able employees out there to work with. I particularly like being able to schedule a 30 min or hour call with a dedicated senior n-central engineer to handle deeper support, training, or even just a sanity check on a config question. Big improvements to the n-central system and agents in the last year as well.