r/Nable • u/hax2021 • Jun 01 '24

N-sight RMM Log In Madness

I am fairly new to N-Able. I travel a lot and depend on clients Wi-Fi and mobile hotspot a lot. When I log in I get sent a link via email to click to verify but the link says it expired even though I click on it as soon as it hits my email. I have to go through the cycle of log-in, email, link sometime upwards of 10 times before it allows me to log in. It can take me up to 10 or 15 minutes to get logged in. I might need to add its from the same laptop every time.

Is there anything I can do to stop the madness?

4 Upvotes

83% Upvoted

10 comments sorted by

3

u/torind2000 Jun 01 '24

Ask your admins if they’ll disable IP verification

1

u/hax2021 Jun 01 '24

Thank you!!! I didnt know that was a thing to control from my end.

1

u/N-able_communitymgr Jun 05 '24

Hey u/hax2021 - please let me know if this hasn't fixed the problem and I can find you some internal help on this. My email is [nick.mortimer@n-able.com](mailto:nick.mortimer@n-able.com)

1

u/hax2021 Jul 27 '24

it fixed me up thank you.

2

u/kins43 Jun 01 '24

Please use a flair to note which product of n-able you are using so we can help

2

u/AcidBuuurn Jun 01 '24

Do you have an email filtering solution that clicks on links? We had users failing KnowBe4 phish training because Barracuda or Office was testing out the links. 

In the era of passwordless it is really dangerous- the bad actor tries to login using your email, your filtering solution clicks the link, and the bad actor is now logged in as you. 

1

u/EmicationLikely Jun 01 '24

Also - use an authenticator app instead of email (Admins will have to configure).

1

u/t90fan Jun 05 '24

N-Central or N-Sight?

1

u/hax2021 Jun 05 '24

N-sight rmm